Twilio Programmable Voice vs Voice Interactions

Starting Price

$0.13/one-time

Not provided by vendor

Best For

Businesses of any size that need to manage inbound and outbound calls

Enterprise customer care leaders that receive over 1,000,000 customer contacts per year.

Rating


4.6 / 5
(190)
Read All Reviews
(0)

Ideal number of Users

2 - 1000+

1000+

Ease of Use


4.3 / 5


  • "Create your own solution. Great to integrate with, easy to use and can do anything you want it to."

  • "What I like the most about Twillio is the ease of use of their API, and how easy is to get started as o developer to use their services."



Customer Support


4.2 / 5


  • "I believe Twilio's developer system is one of a kind. However, their customer support, at least the person I interacted with needs a review."

  • "We were able to monitor phone calls to improve customer service and employee training."



Features & Functionality


4.6 / 5


  • "I got this to do SMS through an API, it works awesome. I am extremely excited to try out the Studio to build an IVR."

  • "Great service for developers, super quick development of call/text services for custom applications."



Value for Money


4.3 / 5


  • "And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent."

  • "Great functionality, Easy to implement, Great Pricepoint."



Product Features

  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • close Multiple Scripts
  • close Phone Key Input
  • close Survey Management
  • close Text to Speech
  • close Voice Customization
  • check Voice Mail
  • check Call Center
  • close Call Logging
  • close Call Recording
  • close Call Routing
  • close Multiple Scripts
  • close Phone Key Input
  • close Survey Management
  • check Text to Speech
  • close Voice Customization
  • close Voice Mail

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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Twilio Programmable Voice vs Voice Interactions

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