NICE inContact IVR Software vs NewVoiceMedia

Starting Price

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Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Our customers include small businesses through to large corporations with multi-site, contact centers with thousands of agents. Our product was designed for Salesforce.com Service & Sales Clouds.

Ideal number of Users

10 - 1000+

50 - 1000+

Rating


4.1 / 5
(241)
Read All Reviews

4.4 / 5
(60)
Read All Reviews

Ease of Use


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."


4.4 / 5


  • "Easy to use, much better than the previous system that we had."

  • "The possibilities are endless on NVM, their systems seem to be able to handle even the most complex routing solutions."

Customer Support


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."


4.5 / 5


  • "Great Product and extremely helpful delivery and after care from customer support."

  • "Initially, the generated reports didn't add up (to us). The support team took the time to explain the reports."

Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."


4.4 / 5


  • "Great on site implementation team. Totally customization IVR solution, call recording, etc."

  • "Features are great so far, only con is the real time dashboard functionality and the little customization the widgets offer."

Value for Money


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."


4.3 / 5


Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NICE inContact IVR Software vs NewVoiceMedia

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NewVoiceMedia vs NICE inContact CXone