NICE inContact IVR Software vs Talkdesk

Starting Price

Not provided by vendor Not provided by vendor

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Ideal number of Users

10 - 1000+

10 - 1000+

Rating


4.1 / 5
(241)
Read All Reviews

4.6 / 5
(564)
Read All Reviews

Ease of Use


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."


4.7 / 5


  • "I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service."

  • "What I like the most about the software is that it's easy to use and reliable."

Customer Support


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."


4.6 / 5


  • "User friendly and quality, customer support was excellent when i needed to reach out."

  • "Good product, always improving, good customer service, easy to rollout and administer."

Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."


4.5 / 5


  • "Sound quality is superb and I love how straightforward/easy it is to interact with the interface."

  • "I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with."

Value for Money


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."


4.5 / 5


  • "Reasonable pricing model that supports our needs."

  • "Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money."

Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NICE inContact IVR Software vs Talkdesk

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Talkdesk vs NICE inContact CXone