FluentStream vs Talkdesk

Starting Price

$20.00/month/user

Not provided by vendor

Best For

FluentStream provides complete business phone solutions for small, medium and enterprise businesses.

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Ideal number of Users

1 - 499

10 - 1000+

Rating


4.6 / 5
(60)
Read All Reviews

4.6 / 5
(564)
Read All Reviews

Ease of Use


4.5 / 5


  • "We have Cisco SPA508G and they are good phones - but the programming is a little more complex to integrate if you need a custom setup."

  • "The contrast between this system and a huge complex proprietary system is night and day, not even on the same planet."


4.7 / 5


  • "I am super happy with how Talkdesk works. It is so user friendly and I can't see myself using any other service."

  • "What I like the most about the software is that it's easy to use and reliable."

Customer Support


4.9 / 5


  • "Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed."

  • "EXCELLENT CUSTOMER SERVICE and great quality lines - everyone can hear us."


4.6 / 5


  • "User friendly and quality, customer support was excellent when i needed to reach out."

  • "Good product, always improving, good customer service, easy to rollout and administer."

Features & Functionality


4.4 / 5


  • "The GUI makes it so easy that a Helpdesk guy is able to do administrative tasks with ease."

  • "FluentStream allows us to manage our phone systems, users, faxes and voice messages in an easy to use interface."


4.5 / 5


  • "Sound quality is superb and I love how straightforward/easy it is to interact with the interface."

  • "I like that this software is easy to navigate and I usually have a reliable connection with whomever I am on the phone with."

Value for Money


4.7 / 5


  • "Value for the Cost is outstanding - significant savings over past providers."

  • "A wonderful company to work with. Use of FluentStream has resulted in reduced phone costs and increased efficiencies."


4.5 / 5


  • "Reasonable pricing model that supports our needs."

  • "Ease of use, integration with Autotask, Slack and Infusionsoft, click to call feature, value for money."

Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

View 3 screenshots 59220 thumb
View 5 screenshots 60702 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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FluentStream vs Talkdesk

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