Omni-Channel Self-Service vs Aircall

Starting Price

$0.40

$30.00/month/user

Best For

Verascape works with many industries including Retailers, Financial Services, Insurance, Transportation & Fleet, Services, Technology, Pharma, Healthcare, Packaged Goods, and Government.

SMBs using the phone to conduct business (sales or support) on a daily basis

Rating

(0)
4.2 / 5
(147)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 499

Ease of Use




4.5 / 5


  • "Very easy to use, and the quality of the calls are perfect."

  • "Air call is relatively easy to use and the analytics provided some great insight into call stats and performance."

Customer Support




4.3 / 5


  • "We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed."

  • "On top of that the customer support is great and serves as icing on the cake of the well priced Aircall."

Features & Functionality




3.9 / 5


  • "I like the simplicity and funcitonality of Aircall. The power-dial function is a great add to the over-all experience."

  • "The user interface is really nice and clean. Something I've found lacking in so many other VoIP providers."

Value for Money




4.1 / 5


  • "It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service."

  • "Great price for the value of the software. Easy IVR process and my agents all trained on it to the point of proficiency in less than 1 hour."

Product Features

  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • close Multiple Scripts
  • check Phone Key Input
  • close Survey Management
  • close Text to Speech
  • check Voice Customization
  • check Voice Mail

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Omni-Channel Self-Service vs Aircall

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