Ytel vs Sharpen
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Ytel
- Free Trial
- Free Version
Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.
Sharpens client base ranges from small companies (with at least 20 users) to large enterprises. The flexible platform works with companies of any size to help you realize customer and revenue goals.
Ytel
Top Features- Phone Key Input
- Reporting & Statistics
- Multiple Scripts
- Voice Customization
- Pre-recorded Messages
- Call Center Management
- Call Routing
- Voice Mail
- Text to Speech
- Call Recording
- Call Logging
- Survey/Poll Management
- Callback Scheduling
- IVR/Voice Recognition
- Caller ID
- Campaign Management
- Call Disposition
- Call Monitoring
- Auto-Dialer
- Multi-Channel Communication
- Automatic Call Distribution
- Computer Telephony Integration
- Real-Time Monitoring
- Call Center Management
- Call Routing
- Voice Mail
- Text to Speech
- Call Recording
- Call Logging
- Survey/Poll Management
- Callback Scheduling
- Phone Key Input
- Reporting & Statistics
- IVR/Voice Recognition
- Caller ID
- Campaign Management
- Call Disposition
- Call Monitoring
- Auto-Dialer
- Multi-Channel Communication
- Multiple Scripts
- Automatic Call Distribution
- Computer Telephony Integration
- Voice Customization
- Real-Time Monitoring
- Pre-recorded Messages
Sharpen
- Call Center Management
- Call Routing
- Voice Mail
- Text to Speech
- Call Recording
- Call Logging
- Survey/Poll Management
- Callback Scheduling
- Phone Key Input
- Reporting & Statistics
- IVR/Voice Recognition
- Caller ID
- Campaign Management
- Call Disposition
- Call Monitoring
- Auto-Dialer
- Multi-Channel Communication
- Multiple Scripts
- Automatic Call Distribution
- Computer Telephony Integration
- Voice Customization
- Real-Time Monitoring
- Pre-recorded Messages
- User Satisfaction3.9(25)
- Ease of Use3.8
- Customer Service3.7
- Features4.2
- Value for Money3.4
- User Satisfaction4.5(48)
- Ease of Use4.3
- Customer Service4.5
- Features5.0
- Value for Money4.8
Ytel
"I liked that it was easy to learn and most features are self explanatory."
Pantoja Nery
Oct 15, 2019
"I like how easy it is set up and deploy a new campaign. I also like the ability to easily upload and scrub a new lead list into an existing campaign."
Haffeman Brian
Aug 15, 2018
"Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times."
Pantoja Nery
Oct 15, 2019
"Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes."
Robison Jared
Nov 14, 2018
Sharpen
"This cloud based solution can improve and helps to establish better relationships with customers. It has very useful call monitoring and call analytics."
Platonova Anastasia
Feb 11, 2021
"Fathom is attentive to my needs and works quickly to resolve any issues that arise. They provide good phone service at a great value."
Curry Todd
Aug 27, 2015
"The fax option rarely works and now it seems they took the option to receive a confirmation email off the fax so now we have no idea if people are receiving our faxes at all."
Storm Stacy
Sep 24, 2015
"For the most part they have FINALLY been resolved but we do still have issues with calls going through sometime and OFTEN get comments that the connection is terrible."
Storm Stacy
Sep 24, 2015
- Cloud, SaaS, Web-Based
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Cloud, SaaS, Web-Based
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- By Ytel
- Located in UNITED STATES OF AMERICA
- Founded in 2012
- By Sharpen
- Located in UNITED STATES OF AMERICA
- Founded in 2011
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