Metaphor IVR+ vs NICE inContact IVR Software

Best For

Who Uses This Software?

Companies with contact centers and omni-channel customer experience initiatives.

Our target market is small, medium, and enterprise businesses with large contact centers that they are leveraging to improve their customer experience.

Target Customer Size (Users)

100 - 1000+

2 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

No No

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Ratings

Overall


4 / 5
(1)

4 / 5
(107)

Ease of Use


4 / 5

4 / 5

Customer Service


5 / 5

4 / 5

Features & Functionality


5 / 5

4 / 5

Value for Money


3 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of NICE inContact IVR Software vs Metaphor IVR+


Metaphor IVR+ vs NICE inContact IVR Software

Best For

Who Uses This Software?

Companies with contact centers and omni-channel customer experience initiatives.

Our target market is small, medium, and enterprise businesses with large contact centers that they are leveraging to improve their customer experience.

Target Customer Size (Users)

100 - 1000+

2 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

No No

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Ratings

Overall


4 / 5
(1)

4 / 5
(107)

Ease of Use


4 / 5

4 / 5

Customer Service


5 / 5

4 / 5

Features & Functionality


5 / 5

4 / 5

Value for Money


3 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of NICE inContact IVR Software vs Metaphor IVR+