Metaphor IVR+ vs Zendesk

Best For

Who Uses This Software?

Companies with contact centers and omni-channel customer experience initiatives.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

100 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor

$5.00/month/user

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Ratings

Overall


4 / 5
(1)

4.5 / 5
(1906)

Ease of Use


4 / 5

4.5 / 5

Customer Service


5 / 5

4 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


3 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Zendesk vs Metaphor IVR+


Metaphor IVR+ vs Zendesk

Best For

Who Uses This Software?

Companies with contact centers and omni-channel customer experience initiatives.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

100 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor

$5.00/month/user

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Ratings

Overall


4 / 5
(1)

4.5 / 5
(1906)

Ease of Use


4 / 5

4.5 / 5

Customer Service


5 / 5

4 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


3 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Zendesk vs Metaphor IVR+