ETS vs IVR with Speech Recognition

Starting Price

$1,280.00/month

Not provided by vendor

Best For

Contact Centres and System Integrators rely on ETS to deliver unparalleled testing opportunities across their unified communications, IVR configurations and telephony infrastructure.

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

Rating


5 / 5
(1)

4.2 / 5
(366)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


5 / 5



4.2 / 5


  • "Very thorough and provides great instruction. The program itself is easy to use and very user friendly."

  • "The system is easy to use from agent to admin. The ability to make changes in an environment that is click and point is great."

Customer Support


4 / 5



4.4 / 5


  • "Kudos to Five9 for your attention to customer service. Jayson Fajardo does an Excellent job!!! Thanks."

  • "Five 9 is easy to download and very user friendly if your system is up to date. Customer support available 24/7 and very helpful."

Features & Functionality


5 / 5



4.1 / 5


  • "Programming an IVR - any type - is fantastic. The web interface for the agents is way better than the java version, so much more intuitive."

  • "This is great for smaller call centers. Very user friendly and easy to navigate."

Value for Money


4 / 5



4 / 5


  • "This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy."

  • "It has proven to be cost effective and easy to implement."

Product Features

  • check Call Center
  • close Call Logging
  • check Call Recording
  • close Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • close Survey Management
  • check Text to Speech
  • close Voice Customization
  • close Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail

Screenshots

Capterra screenshot placeholder
View 5 screenshots 109119 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of IVR with Speech Recognition vs ETS

ETS vs IVR with Speech Recognition

Share

share Share Your Comparison of IVR with Speech Recognition vs ETS