ETS vs RingCentral Contact Center

Starting Price

$1,280.00/month

Not provided by vendor

Best For

Contact Centres and System Integrators rely on ETS to deliver unparalleled testing opportunities across their unified communications, IVR configurations and telephony infrastructure.

Company of any size. 2-1000+ employees.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


5 / 5
(1)

4.3 / 5
(138)
Read All Reviews

Ease of Use


5 / 5



4.4 / 5


  • "I liked the ease of use, it was easy to pick up and use without instructions."

  • "I love how i stay logged in when i click on my icon to start our day. The text box is easy to use."

Customer Support


4 / 5



4.4 / 5


  • "I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient."

  • "5 Star customer service all the way. Very happy customer here."

Features & Functionality


5 / 5



4.3 / 5


  • "Really helps keep track of calls, voicemails, and such with a computer-based user interface."

  • "Re-sending or forwarding a fax is very easy. The small window keeps it convenient to access on my cluttered workstation."

Value for Money


4 / 5



4 / 5


Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
Not provided by vendor

Screenshots

Capterra screenshot placeholder
View 3 screenshots 102159 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of RingCentral Contact Center vs ETS

ETS vs RingCentral Contact Center

Share

Share Your Comparison of
RingCentral Contact Center vs ETS