ETS vs Zendesk

Rating


5 / 5
(1)


4.5 / 5
(1976)

Starting Price

$1,280.00/month

$5.00/month/user

Best For

Contact Centres and System Integrators rely on ETS to deliver unparalleled testing opportunities across their unified communications, IVR configurations and telephony infrastructure.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


5 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Call Center
  • close Call Logging
  • check Call Recording
  • close Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • close Survey Management
  • check Text to Speech
  • close Voice Customization
  • close Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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ETS vs Zendesk

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