ETS vs Genesys PureCloud

Rating


5 / 5
(1)


4 / 5
(77)

Starting Price

$1,280.00/month

$99.99/month/user

Best For

Contact Centres and System Integrators rely on ETS to deliver unparalleled testing opportunities across their unified communications, IVR configurations and telephony infrastructure.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


5 / 5

4 / 5

Customer Support


4 / 5

3.5 / 5

Features & Functionality


5 / 5

4 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Call Center
  • close Call Logging
  • check Call Recording
  • close Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • close Survey Management
  • check Text to Speech
  • close Voice Customization
  • close Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • close Multiple Scripts
  • close Phone Key Input
  • close Survey Management
  • check Text to Speech
  • close Voice Customization
  • check Voice Mail

Screenshots

Capterra screenshot placeholder
View 4 screenshots 130200 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Genesys PureCloud vs ETS

ETS vs Genesys PureCloud

Share

share Share Your Comparison of Genesys PureCloud vs ETS