UJET vs Ytel

Starting Price

Not provided by vendor

$99.00/month/user

Best For

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

Ideal number of Users

50 - 1000+

2 - 499

Rating


4.5 / 5
(77)
Read All Reviews

3.9 / 5
(25)
Read All Reviews

Ease of Use


4.8 / 5


  • "I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings."

  • "Ujet provides the perfect combination of advanced functionality with ease of use."


3.8 / 5


  • "Good Customer Service, Very sharp learning curve."

  • "There are many different options to create very custom setup. Working with the tech team to go over them can be cumbersome."

Customer Support


4.8 / 5



3.7 / 5


Features & Functionality


4.5 / 5


  • "I like the interface, which is very user friendly."

  • "First time using this software. I must say, im impressed with the UI and the ease of use in learning the software ins and outs."


4.2 / 5


  • "We switched to X5 and it was smooth sailing. Easy to set-up, very quick support, and all you need in a call center."

  • "This has created much more revenue which has allowed us to quickly grow our company."

Value for Money


4.8 / 5



3.3 / 5


Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

View 5 screenshots 183351 thumb
View 5 screenshots 105508 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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UJET vs Ytel

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Ytel vs UJET