Inference Studio vs Metaphor IVR+

Starting Price

Not provided by vendor Not provided by vendor

Best For

Any business that needs to handle real time voice or text customer interactions. Inference is used by Fortune 500 companies to small business in verticals from health to hospitality to manufacturing.

Companies with contact centers and omni-channel customer experience initiatives.

Ideal number of Users

1 - 1000+

100 - 1000+

Rating


5 / 5
(1)

4 / 5
(1)

Ease of Use


4 / 5

4 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


5 / 5

5 / 5

Value for Money


5 / 5

3 / 5

Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Inference Studio vs Metaphor IVR+

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Metaphor IVR+ vs Inference Studio