CloudTalk vs RingCentral Contact Center

Starting Price

$15.00/month/user

Not provided by vendor

Best For

CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

Company of any size. 2-1000+ employees.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.7 / 5
(105)
Read All Reviews

4.3 / 5
(138)
Read All Reviews

Ease of Use


4.8 / 5


  • "Friendly and intuitive online platform whose save time of my team."

  • "Price, quality of calls, advanced features, easy to use."


4.4 / 5


  • "I liked the ease of use, it was easy to pick up and use without instructions."

  • "I love how i stay logged in when i click on my icon to start our day. The text box is easy to use."

Customer Support


4.8 / 5


  • "Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service."

  • "The support team is really friendly and very responsive."


4.4 / 5


  • "I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient."

  • "5 Star customer service all the way. Very happy customer here."

Features & Functionality


4.6 / 5


  • "The versatility of Cloudtalk is amazing, and also the customization possibilities."

  • "User interface - very user-friendly, easy to navigate, definitely helped to level up our customer service."


4.3 / 5


  • "Really helps keep track of calls, voicemails, and such with a computer-based user interface."

  • "Re-sending or forwarding a fax is very easy. The small window keeps it convenient to access on my cluttered workstation."

Value for Money


4.6 / 5


  • "It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful."

  • "Pretty dvanced features at an affordable price."


4 / 5


Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
Not provided by vendor

Screenshots

View 5 screenshots 167828 thumb
View 3 screenshots 102159 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CloudTalk vs RingCentral Contact Center

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RingCentral Contact Center vs CloudTalk