RingCentral Contact Center vs Ivanti Voice Automation

Starting Price

Not provided by vendor Not provided by vendor

Best For

Company of any size. 2-1000+ employees.

Voice automation solution for IT service teams that integrates with existing phone infrastructure to enable skills-based routing, priority call handling, service requests management and more.

Ideal number of Users

1 - 1000+

Not provided by vendor

Rating


4.3 / 5
(138)
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(0)

Ease of Use


4.4 / 5


  • "I liked the ease of use, it was easy to pick up and use without instructions."

  • "I love how i stay logged in when i click on my icon to start our day. The text box is easy to use."



Customer Support


4.4 / 5


  • "I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient."

  • "5 Star customer service all the way. Very happy customer here."



Features & Functionality


4.3 / 5


  • "Really helps keep track of calls, voicemails, and such with a computer-based user interface."

  • "Re-sending or forwarding a fax is very easy. The small window keeps it convenient to access on my cluttered workstation."



Value for Money


4 / 5




Product Features

Not provided by vendor
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

Screenshots

View 3 screenshots 102159 thumb
View 2 screenshots 184813 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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RingCentral Contact Center vs Ivanti Voice Automation

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Ivanti Voice Automation vs RingCentral Contact Center