Plum Voice Hosted IVR vs RingCentral Contact Center

Starting Price

Not provided by vendor Not provided by vendor

Best For

Plum Voice powers IVR, messaging, and voice communications for customers all over the world. Our clients range from medium- to large-sized enterprises across a wide variety of industries.

Company of any size. 2-1000+ employees.

Ideal number of Users

1 - 99

1 - 1000+

Rating


4.8 / 5
(8)
Read All Reviews

4.3 / 5
(137)
Read All Reviews

Ease of Use


4.8 / 5



4.3 / 5


  • "I liked the ease of use, it was easy to pick up and use without instructions."

  • "I love how i stay logged in when i click on my icon to start our day. The text box is easy to use."

Customer Support


4.9 / 5



4.4 / 5


  • "I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient."

  • "5 Star customer service all the way. Very happy customer here."

Features & Functionality


4.6 / 5



4.3 / 5


  • "Easy navigation with excellent integration across all devices like mobile, desk and laptop."

  • "Really helps keep track of calls, voicemails, and such with a computer-based user interface."

Value for Money


4.9 / 5



4 / 5


Product Features

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
Not provided by vendor

Screenshots

View 5 screenshots 68724 thumb
View 3 screenshots 102159 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Plum Voice Hosted IVR vs RingCentral Contact Center

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