Plum Voice vs Talkdesk vs Yactraq

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    Plum Voice

    Starting from
    $ 200/Month
    Pricing Model:Not provided by vendor
    • Free Trial
    • Free Version

    Talkdesk

    Starting from
    $ 1/Month
    Pricing Model:Not provided by vendor
    • Free Trial
    • Free Version

    Yactraq

    Starting from
    CA$ 2000/Month
    Pricing Model:Not provided by vendor
    • Free Trial
    • Free Version
    Plum Voice
    1-1000+ users

    Plum Voice collaborates with technology service providers to create AI-powered programammable communications - advanced IVR, conversational AI, virtual agents, chat, SMS campaigns & secure payments.

    Talkdesk
    11-1000+ users

    Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

    Yactraq
    11-1000+ users

    Typically any organization which make use of an in house contact center or an outsourced one to provide sales support for their products / Services

    Plum Voice
    Plum Fuse: GUI call flow
    Talkdesk
    Talkdesk Callbar
    Yactraq
    Call Summary

    Plum Voice

    17/23
    • Callback Scheduling
    • Call Monitoring
    • Auto-Dialer
    • Automatic Call Distribution
    • Computer Telephony Integration
    • Real-Time Monitoring
    • Call Center Management
    • Call Routing
    • Voice Mail
    • Text to Speech
    • Call Recording
    • Call Logging
    • Survey/Poll Management
    • Phone Key Input
    • Reporting & Statistics
    • IVR/Voice Recognition
    • Caller ID
    • Campaign Management
    • Call Disposition
    • Multi-Channel Communication
    • Multiple Scripts
    • Voice Customization
    • Pre-recorded Messages
    See All features
    Hide IVR Software Features -

    Talkdesk

    Top Features
    20/23
    Show IVR Software Features +

    Yactraq

    3/23
    Show IVR Software Features +
    Plum Voice
    Highest Rated
    • User Satisfaction
      4.8(30)
    • Ease of Use
      4.8
    • Customer Service
      4.9
    • Features
      4.7
    • Value for Money
      4.7
    Likelihood to Recommend
    93%
    Read All Reviews
    Talkdesk
    • User Satisfaction
      4.5(722)
    • Ease of Use
      4.7
    • Customer Service
      4.5
    • Features
      4.4
    • Value for Money
      4.5
    Likelihood to Recommend
    87%
    Read All Reviews
    Yactraq
    No ratings yet.
    Be the first!

    Plum Voice

    Pro

    "My interactions with the Plum team have been great. East to work with and very responsive."

    Pena Ivan

    Apr 21, 2023

    Pro

    "What I like most is the ease of use. Our account representative is also very responsive and helpful."

    Gomez Rosie

    Nov 17, 2020

    Con

    "Did not use the product as an end user so difficult to speak to feature gaps."

    Toups Derek

    Mar 30, 2023

    Con

    "Some missed calls but that may be more on our end, not quite sure."

    Hawkins Matthew

    Mar 21, 2023

    Read All Reviews

    Talkdesk

    Pro

    "The quality of the calls are good, and the recordings of myself and others have been very useful to help me improve the customer experience."

    Yoshioka Jeff

    Sep 15, 2020

    Pro

    "Overall experience has been very strong. The call reliability has been excellent and has made our transition to remote working even easier."

    Aldrich Christopher

    Sep 14, 2020

    Con

    "Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot answer a call in time."

    Hernandez Eloisa

    Sep 14, 2020

    Con

    "Sometimes we call properties on behalf of residents and need to be able to write down what the property is saying. The frustration of some headphones not working well on it."

    Quiroz Jasmine

    Aug 20, 2020

    Read All Reviews

    Yactraq

    Not enough reviews

    More reviews are required to provide summary themes for this product.

    Plum Voice
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Talkdesk
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Yactraq
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Plum Voice
    • By The Plum Group
    • Located in UNITED STATES OF AMERICA
    • Founded in 2000
    Talkdesk
    • By Talkdesk
    • Located in UNITED STATES OF AMERICA
    • Founded in 2011
    Yactraq
    • By Yactraq Online
    • Located in CANADA
    • Founded in 2010
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