Genesys PureCloud vs VoiceGuide IVR vs VoiceXML IVR

Rating


4 / 5
(76)


5 / 5
(2)


5 / 5
(5)

Starting Price

$69.99/month/user

$99.00/one-time

Not provided by vendor

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Companies who want to automate their inbound and/or outbound call handling.

Interactive Powers serves any industry looking to streamline its business communications: call center, operators, financial services, customer care, helpdesks, marketing agencies...

Ideal number of Users

50 - 1000+

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

5 / 5

4.5 / 5

Customer Support


3.5 / 5

5 / 5

5 / 5

Features & Functionality


4 / 5

5 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail

Screenshots

View 4 screenshots 83927 thumb
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View 5 screenshots 97893 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of VoiceXML IVR vs VoiceGuide IVR vs Genesys PureCloud

Genesys PureCloud vs VoiceGuide IVR vs VoiceXML IVR

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share Share Your Comparison of VoiceXML IVR vs VoiceGuide IVR vs Genesys PureCloud