Genesys PureCloud vs VBVoice vs Zendesk

Rating


4 / 5
(76)


4 / 5
(1)


4.5 / 5
(2058)

Starting Price

$69.99/month/user

$0.01/one-time/user

$5.00/month

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Pronexus provides potential customers with the flexibility to choose between developing an IVR application in-house, leveraging Pronexus Professional Services or buying a turn-key IVR solution.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

50 - 1000+

100-499

1 - 1000+

Ease of Use


4 / 5

4 / 5

4.5 / 5

Customer Support


3.5 / 5

5 / 5

4.5 / 5

Features & Functionality


4 / 5

3 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

4 / 5

Product Features

  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail

Screenshots

View 4 screenshots 83927 thumb
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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Genesys PureCloud vs VBVoice vs Zendesk

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