IVM Interactive Voice Response vs Zendesk

Rating


5 / 5
(1)


4.5 / 5
(2088)

Starting Price

$69.95/one-time/user

$5.00/month

Best For

This software is an effective phone management solution for small to medium businesses, giving you the power to set up any combination of these features to meet the unique requirements of any business

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1 - 499

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • close Text to Speech
  • close Voice Customization
  • check Voice Mail
  • check Call Center
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Multiple Scripts
  • check Phone Key Input
  • check Survey Management
  • check Text to Speech
  • check Voice Customization
  • check Voice Mail

Screenshots

View 5 screenshots 162484 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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IVM Interactive Voice Response vs Zendesk

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