# 2024 Capterra Shortlist for IVR | Capterra

> Discover the highest-rated & most popular IVR Software of 2024. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/ivr-software/shortlist

---

# 2024 Capterra Shortlist for IVR

-   [All Products](https://www.capterra.com/ivr-software/)
-   [Capterra Shortlist](https://www.capterra.com/ivr-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

## [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)[View all reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Build an IVR system to precisely route calls using speech recognition and DTMF tones, update on demand and pay-as-you-go pricing.

Overall Score

88/100

Popularity: 43/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.0

Features

4.5

Value for Money

4.2

Paid plans start at

$0.01

Free Trial

Free Version

Category Features

17/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/203084/VoIP-ms/)

## [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)[View all reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

[](https://www.capterra.com/p/203084/VoIP-ms/)

Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.

Overall Score

88/100

Popularity: 38/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.8

Features

4.7

Value for Money

4.8

Paid plans start at

$1.10Per Month

Free Trial

Free Version

Category Features

14/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Award-winning help desk, call center and IVR software, easy to use from the start. Try it with a free 1-month trial.

Overall Score

87/100

Popularity: 38/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

10/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/113540/Bitrix24/)

## [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)[View all reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[](https://www.capterra.com/p/113540/Bitrix24/)

Bitrix24 #1 free business phone system and CRM in one used by 15 million businesses worldwide

Overall Score

86/100

Popularity: 40/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.0

Customer Service

4.0

Features

4.3

Value for Money

4.2

Paid plans start at

$69.00Per Month

Free Trial

Free Version

Category Features

10/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/159578/CallHippo/)

## [CallHippo](https://www.capterra.com/p/159578/CallHippo/)

[4.4 (680)](https://www.capterra.com/p/159578/CallHippo/reviews/)[View all reviews](https://www.capterra.com/p/159578/CallHippo/reviews/)

[](https://www.capterra.com/p/159578/CallHippo/)

Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.6

Features

4.3

Value for Money

4.2

Paid plans start at

$1.00Per Month

Free Trial

Free Version

Category Features

17/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk offers a fully integrated call center built right into its support platform.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

11/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/169627/RingOver/)

## [Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (871)](https://www.capterra.com/p/169627/RingOver/reviews/)[View all reviews](https://www.capterra.com/p/169627/RingOver/reviews/)

[](https://www.capterra.com/p/169627/RingOver/)

Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.

Overall Score

85/100

Popularity: 36/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

18/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132405/Five9/)

## [Five9](https://www.capterra.com/p/132405/Five9/)

[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/)[View all reviews](https://www.capterra.com/p/132405/Five9/reviews/)

[](https://www.capterra.com/p/132405/Five9/)

Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.1

Value for Money

4.0

Paid plans start at

$159.00Per Month

Free Trial

Free Version

Category Features

17/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/184709/Aircall/)

## [Aircall](https://www.capterra.com/p/184709/Aircall/)

[4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/)[View all reviews](https://www.capterra.com/p/184709/Aircall/reviews/)

[](https://www.capterra.com/p/184709/Aircall/)

Stop wasting your team's precious call time doing something an IVR menu can handle better.

Overall Score

82/100

Popularity: 37/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.1

Features

4.1

Value for Money

4.0

Paid plans start at

$40.00Per Month

Free Trial

Free Version

Category Features

19/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/157853/JustCall/)

## [JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

Set up multi-level IVR in minutes. Route callers to the right team automatically with JustCall. Start your free 14-day trial.

Overall Score

82/100

Popularity: 36/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.1

Value for Money

4.1

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

17/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132852/Talkdesk/)

## [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

[4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/)[View all reviews](https://www.capterra.com/p/132852/Talkdesk/reviews/)

[](https://www.capterra.com/p/132852/Talkdesk/)

Talkdesk is an enterprise cloud contact center platform that empowers companies to make customer experience a competitive advantage.

Overall Score

81/100

Popularity: 33/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.4

Value for Money

4.5

Paid plans start at

$85.00Per Month

Free Trial

Free Version

Category Features

22/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

## [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

[4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

[](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

Overall Score

79/100

Popularity: 32/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.1

Value for Money

4.1

Paid plans start at

$110.00Per Month

Free Trial

Free Version

Category Features

16/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/187525/Virtual-Office/)

## [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)[View all reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

[](https://www.capterra.com/p/187525/Virtual-Office/)

8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.

Overall Score

78/100

Popularity: 31/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.1

Customer Service

3.7

Features

4.1

Value for Money

3.9

Paid plans start at

$24.00Per Month

Free Trial

Free Version

Category Features

18/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152004/Call-tracking-software/)

## [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)

[4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)[View all reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

[](https://www.capterra.com/p/152004/Call-tracking-software/)

Build interactive voice menus (IVRs), custom queues, and more to give your callers a seamless experience and your team actionable data

Overall Score

78/100

Popularity: 29/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$79.00Per Month

Free Trial

Free Version

Category Features

15/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179417/Genesys-Cloud/)

## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)[View all reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[](https://www.capterra.com/p/179417/Genesys-Cloud/)

Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control.

Overall Score

77/100

Popularity: 29/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$75.00Per Month

Free Trial

Free Version

Category Features

13/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164070/UJET/)

## [UJET](https://www.capterra.com/p/164070/UJET/)

[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/)[View all reviews](https://www.capterra.com/p/164070/UJET/reviews/)

[](https://www.capterra.com/p/164070/UJET/)

UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.

Overall Score

76/100

Popularity: 27/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.6

Value for Money

4.8

Paid plans start at

$80.00Per Year

Free Trial

Free Version

Category Features

15/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242188/RingCentral-MVP/)

## [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[4.2 (1203)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)[View all reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

[](https://www.capterra.com/p/242188/RingCentral-MVP/)

Complete cloud phone system that is easy to set up and easy to manage.

Overall Score

75/100

Popularity: 29/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.3

Value for Money

4.1

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

14/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/135636/Kixie-PowerCall/)

## [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)

[4.6 (294)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/)[View all reviews](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/)

[](https://www.capterra.com/p/135636/Kixie-PowerCall/)

Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.

Overall Score

74/100

Popularity: 26/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

20/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

## [Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

[4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)[View all reviews](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/)

[](https://www.capterra.com/p/145004/Nextiva-Call-Center/)

Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.

Overall Score

74/100

Popularity: 25/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

15/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/156125/Phonexa/)

## [Phonexa](https://www.capterra.com/p/156125/Phonexa/)

[5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/)[View all reviews](https://www.capterra.com/p/156125/Phonexa/reviews/)

[](https://www.capterra.com/p/156125/Phonexa/)

Greet callers with pre-recorded messages and use voice or touch-tone responses to direct a caller to the right destination.

Overall Score

74/100

Popularity: 25/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

5.0

Features

4.9

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

16/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/264770/Acefone/)

## [Acefone](https://www.capterra.com/p/264770/Acefone/)

[4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/)[View all reviews](https://www.capterra.com/p/264770/Acefone/reviews/)

[](https://www.capterra.com/p/264770/Acefone/)

No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.

Overall Score

72/100

Popularity: 25/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.6

Value for Money

4.6

Paid plans start at

$19.99Per Month

Free Trial

Free Version

Category Features

16/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

## [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

[4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)[View all reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

RingCX is an AI-powered contact center: simple to use and easy to deploy.

Overall Score

72/100

Popularity: 25/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.1

Paid plans start at

$65.00Per Month

Free Trial

Free Version

Category Features

17/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136894/XCALLY/)

## [XCALLY](https://www.capterra.com/p/136894/XCALLY/)

[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)[View all reviews](https://www.capterra.com/p/136894/XCALLY/reviews/)

[](https://www.capterra.com/p/136894/XCALLY/)

Easily create IVR projects using our drag & dop designer!

Overall Score

72/100

Popularity: 23/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.7

Value for Money

4.7

Paid plans start at

€29.00Per Month

Free Trial

Free Version

Category Features

20/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/193276/wolkvox/)

## [wolkvox](https://www.capterra.com/p/193276/wolkvox/)

[4.6 (100)](https://www.capterra.com/p/193276/wolkvox/reviews/)[View all reviews](https://www.capterra.com/p/193276/wolkvox/reviews/)

[](https://www.capterra.com/p/193276/wolkvox/)

Create automated and natural interactions with a voicebot, using more than 350 predefined voices or creating a customized one.

Overall Score

72/100

Popularity: 23/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.4

Features

4.6

Value for Money

4.6

Paid plans start at

$58.00Per Month

Free Trial

Free Version

Category Features

23/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/162502/VoIPstudio/)

## [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/)

[4.7 (55)](https://www.capterra.com/p/162502/VoIPstudio/reviews/)[View all reviews](https://www.capterra.com/p/162502/VoIPstudio/reviews/)

[](https://www.capterra.com/p/162502/VoIPstudio/)

Award-winning VoIP Solution with IVR capabilities. +40 advanced features. Improve your customer experience and never miss a call.

Overall Score

71/100

Popularity: 22/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.4

Value for Money

4.7

Paid plans start at

$6.00Per Month

Free Trial

Free Version

Category Features

13/25

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All IVR Software](https://www.capterra.com/ivr-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:November 30, 2024