# Best Knowledge Base Software 2026 | Capterra

> Find the top Knowledge Base software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/knowledge-base-software

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# Best Knowledge Base Software

For more information consult our [Knowledge Base Buyers Guide](#buyers-guide-content)

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[4.7 (102)](https://www.capterra.com/p/130533/Helpjuice/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages [Learn more about Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

92% recommend this product

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[4.5 (691)](https://www.capterra.com/p/132997/Freshservice/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

83% recommend this product

[4.5 (3412)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

81% recommend this product

[4.5 (1132)](https://www.capterra.com/p/134347/Intercom/reviews/)

Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/)

Document360 is an AI-powered knowledge base platform designed for enterprises to centralize, manage and scale their knowledge. [Learn more about Document360](https://www.capterra.com/p/177031/Document360/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

90% recommend this product

[4.8 (182)](https://www.capterra.com/p/165150/livepro/reviews/)

livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents. [Learn more about livepro](https://www.capterra.com/p/165150/livepro/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

96% recommend this product

[4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Shelf is #1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions. [Learn more about Shelf](https://www.capterra.com/p/146524/Shelf/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

93% recommend this product

[4.7 (50)](https://www.capterra.com/p/130113/Showcase-Workshop/reviews/)

Showcase Workshop turns your device into a powerful sales, presentation, and training toolkit. [Learn more about Showcase Workshop](https://www.capterra.com/p/130113/Showcase-Workshop/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[4.7 (561)](https://www.capterra.com/p/144020/Aha/reviews/)

Aha! Knowledge is the AI-powered product information hub — share all of your documents in a central place. [Learn more about Aha!](https://www.capterra.com/p/144020/Aha/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

88% recommend this product

[4.4 (254)](https://www.capterra.com/p/131501/Bloomfire/reviews/)

Bloomfire Knowledge Management Software enhances dynamic, accessible company knowledge bases. [Learn more about Bloomfire](https://www.capterra.com/p/131501/Bloomfire/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[4.7 (63)](https://www.capterra.com/p/180916/TextExpander/reviews/)

TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more. [Learn more about TextExpander](https://www.capterra.com/p/180916/TextExpander/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

[4.4 (18773)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. [Learn more about Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## monday.com](https://www.capterra.com/p/147657/monday-com/)

[4.6 (5945)](https://www.capterra.com/p/147657/monday-com/reviews/)

Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date. [Learn more about monday.com](https://www.capterra.com/p/147657/monday-com/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

[4.4 (5818)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. [Learn more about Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## Connecteam](https://www.capterra.com/p/153140/Connecteam/)

[4.6 (5138)](https://www.capterra.com/p/153140/Connecteam/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from. [Learn more about Connecteam](https://www.capterra.com/p/153140/Connecteam/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## Confluence](https://www.capterra.com/p/136446/Confluence/)

[4.5 (3675)](https://www.capterra.com/p/136446/Confluence/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed. [Learn more about Confluence](https://www.capterra.com/p/136446/Confluence/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1760)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

88% recommend this product

[## Odoo](https://www.capterra.com/p/135618/Odoo/)

[4.2 (1300)](https://www.capterra.com/p/135618/Odoo/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. [Learn more about Odoo](https://www.capterra.com/p/135618/Odoo/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

82% recommend this product

[## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

[4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

[## Apptivo](https://www.capterra.com/p/228915/Apptivo/)

[4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/)

[Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. [Learn more about Apptivo](https://www.capterra.com/p/228915/Apptivo/)

Knowledge Base features reviewers most value

Catalog Management

Collaboration Tools

Customizable Branding

Customizable Templates

Full Text Search

Knowledge Management

Reporting/Analytics

Self Service Portal

User Management

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