--- title: "Best Knowledge Base Software 2026 | Capterra" description: "Find the top Knowledge Base software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/knowledge-base-software/" page_type: "category" language: "en" --- # Best Knowledge Base Software ## Zendesk Suite Rating: 4.4 out of 5 (4,087 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Knowledge Management: 4.6 rating - Real-Time Notifications: 4.0 rating - Reporting/Analytics: 4.4 rating - Full Text Search: 4.0 rating #### Lowest rated features - Text Editing: 3.9 rating - Live Chat: 3.8 rating - Third-Party Integrations: 3.0 rating - Self Service Portal: 4.2 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,087 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Zoho Desk Rating: 4.5 out of 5 (2,213 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.4 rating - Text Editing: 4.8 rating - Full Text Search: 4.4 rating - Reporting & Statistics: 4.5 rating #### Lowest rated features - Website Integration: 2.0 rating - Document Storage: 4.0 rating - Customizable Branding: 4.5 rating - API: 4.3 rating #### Feature-related review snippet Reviewer: Surjeet S. Reviewer details: Information Technology and Services, 201-500 employees Published: April 18, 2023 > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed decision and continuosly improve my support operations." ### Gallery tab Ease of use: 4.4 out of 5 (2,213 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## Freshservice Rating: 4.5 out of 5 (773 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Self Service Portal: 4.6 rating - Alerts/Notifications: 4.2 rating - API: 4.4 rating - Reporting/Analytics: 4.4 rating #### Lowest rated features - Catalog Management: 3.5 rating - Knowledge Management: 3.8 rating - Collaboration Tools: 2.0 rating - Full Text Search: 3.8 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (773 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Reporting/Analytics: 4.9 rating - Real-Time Notifications: 4.7 rating - Alerts/Notifications: 5.0 rating - Live Chat: 5.0 rating #### Lowest rated features - Customizable Branding: 4.5 rating - Dashboard: 4.3 rating - Knowledge Management: 4.3 rating - Self Service Portal: 4.5 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## Freshdesk Rating: 4.5 out of 5 (3,466 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 4.6 rating - Text Editing: 4.0 rating - Knowledge Management: 4.1 rating - Self Service Portal: 4.3 rating #### Lowest rated features - Collaboration Tools: 2.3 rating - Reporting & Statistics: 3.8 rating - Reporting/Analytics: 4.0 rating - Catalog Management: 3.8 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,466 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## Document360 Rating: 4.7 out of 5 (292 reviews) Profile: [Document360](https://www.capterra.com/p/177031/Document360/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Document360 is an AI-powered knowledge base platform designed for enterprises to centralize, manage and scale their knowledge. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive knowledge base platform - Efficient documentation management Cons: - Occasional bugs and usability problems - Slow platform performance #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Knowledge Management: 4.7 rating - Text Editing: 4.4 rating - Full Text Search: 4.5 rating - Catalog Management: 4.5 rating #### Lowest rated features - Dashboard: 4.1 rating - Alerts/Notifications: 3.9 rating - Collaboration Tools: 4.3 rating - Reporting & Statistics: 4.4 rating #### Feature-related review snippet Reviewer: Jordan C. Reviewer details: Automotive, 201-500 employees Published: November 14, 2024 > "The system is very intuitive for our readers and is one of our top priorities as an organization." ### Gallery tab Ease of use: 4.7 out of 5 (292 reviews) #### Related review snippet Reviewer: Sumukh P. Reviewer details: Computer & Network Security, 11-50 employees Published: May 12, 2026 > "Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall user experience for customers and internal teams." ### Integrations tab Document360 connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/177031/Document360/#integrations) #### Most popular integrations - Slack: 4.3 rating - Google Analytics 360: 4.5 rating - Freshdesk: 4.0 rating - Intercom: 4.5 rating - Hotjar: 4.6 rating - Olark: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: October 1, 2024 > "Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity." --- ## livepro Rating: 4.8 out of 5 (182 reviews) Profile: [livepro](https://www.capterra.com/p/165150/livepro/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Content Library: 5.0 rating - Reporting & Statistics: 4.8 rating - Alerts/Notifications: 4.8 rating - Commenting/Notes: 4.8 rating #### Lowest rated features - Full Text Search: 4.0 rating - Customizable Templates: 4.7 rating - Real-Time Notifications: 5.0 rating - Text Editing: 5.0 rating #### Feature-related review snippet Reviewer: Samuel T. Reviewer details: Government Relations, 1,001-5,000 employees Published: March 2, 2021 > "Livepro provides an easy-to-use administration and build/ architecture interface." ### Gallery tab Ease of use: 4.7 out of 5 (182 reviews) #### Related review snippet Reviewer: Cory D. Reviewer details: Insurance, 51-200 employees Published: August 18, 2025 > "Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently." ### Integrations tab livepro connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/165150/livepro/#integrations) #### Most popular integrations - Slack: 4.7 rating - WordPress: 4.6 rating - Microsoft Teams: 4.5 rating - Zendesk Suite: 4.4 rating - NiCE CXone: 4.2 rating - Genesys Cloud CX: 5.0 rating #### Integrations-related review snippet Reviewer: Cody P. Reviewer details: Government Administration, 1,001-5,000 employees Published: February 19, 2021 > "The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need." --- ## Helpjuice Rating: 4.7 out of 5 (104 reviews) Profile: [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $120.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Text Editing: 4.6 rating - Full Text Search: 4.5 rating - Reporting/Analytics: 4.3 rating - Document Storage: 4.6 rating #### Lowest rated features - Knowledge Management: 3.9 rating - Collaboration Tools: 4.1 rating - Commenting/Notes: 2.0 rating - Catalog Management: 4.5 rating #### Feature-related review snippet Reviewer: Kathryn W. Reviewer details: Consumer Services, 1,001-5,000 employees Published: July 7, 2025 > "The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need." ### Gallery tab Ease of use: 4.6 out of 5 (104 reviews) #### Related review snippet Reviewer: Megan B. Reviewer details: Furniture, 501-1,000 employees Published: June 17, 2026 > "Helpjuice makes it fairly easy for new staff to get started making and publishing articles." ### Integrations tab Helpjuice connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/130533/Helpjuice/#integrations) #### Most popular integrations - Google Drive: 4.0 rating - Slack: 4.7 rating - Microsoft Teams: 4.5 rating - Shopify: 4.5 rating - Microsoft SharePoint: 4.4 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Serap T. Reviewer details: E-Learning, 1,001-5,000 employees Published: September 21, 2022 > "It is very easy to use. And integration with other apps are very successfull." --- ## Shelf Rating: 4.8 out of 5 (106 reviews) Profile: [Shelf](https://www.capterra.com/p/146524/Shelf/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Shelf is #1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Knowledge Management: 4.8 rating - Full Text Search: 4.4 rating - Document Storage: 4.9 rating - Text Editing: 3.9 rating #### Lowest rated features - Reporting/Analytics: 3.8 rating - User Management: 3.0 rating - Catalog Management: 4.3 rating - Reporting & Statistics: 4.0 rating #### Feature-related review snippet Reviewer: Vincent L. Reviewer details: Telecommunications, 1,001-5,000 employees Published: January 17, 2023 > "My company likes to use it to onboard new employees since it is easy to set up a series of well-documented product and training guides." ### Gallery tab Ease of use: 4.8 out of 5 (106 reviews) #### Related review snippet Reviewer: Brandon D. Reviewer details: Entertainment, 1,001-5,000 employees Published: December 6, 2023 > "Shelf has allowed our team to have a single location where our advisors are able to access all the information necessary to help customers when they contact us." ### Integrations tab Shelf connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/146524/Shelf/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Zendesk Suite: 3.0 rating - Google Chrome: 4.8 rating - Talkdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Sean G. Reviewer details: Insurance, 501-1,000 employees Published: July 13, 2024 > "Seamless integration with our contact center solution" --- ## TextExpander Rating: 4.7 out of 5 (64 reviews) Profile: [TextExpander](https://www.capterra.com/p/180916/TextExpander/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $3.33 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Customizable Templates: 5.0 rating - Full Text Search: 5.0 rating - Reporting & Statistics: 5.0 rating - Self Service Portal: 5.0 rating #### Feature-related review snippet Reviewer: Lauren L. Reviewer details: Financial Services, 51-200 employees Published: June 3, 2026 > "The interface is clean and simple, which made it easy to get started quickly without a huge learning curve." ### Gallery tab Ease of use: 4.7 out of 5 (64 reviews) #### Related review snippet Reviewer: Lauren L. Reviewer details: Financial Services, 51-200 employees Published: June 3, 2026 > "TextExpander made repetitive typing and communication much faster and more organized, especially when sending emails, filling out forms, and keeping messaging consistent." --- ## Showcase Workshop Rating: 4.7 out of 5 (50 reviews) Profile: [Showcase Workshop](https://www.capterra.com/p/130113/Showcase-Workshop/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Showcase Workshop turns your device into a powerful sales, presentation, and training toolkit. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Knowledge Management: Available - Full Text Search: Available - Catalog Management: Available - Collaboration Tools: Available - Reporting/Analytics: Available - Self Service Portal: Available - Customizable Templates: Available - Customizable Branding: Available - User Management: Available - Feedback Management: Not available - Multi-Language: Not available - WYSIWYG Editor: Available ### Gallery tab Ease of use: 4.5 out of 5 (50 reviews) #### Related review snippet Reviewer: Sam K. Reviewer details: Financial Services, 11-50 employees Published: January 1, 2026 > "The BEST part was the analytics our sales team got from these presentations, enabling us to follow up with qualified leads faster." ### Integrations tab Showcase Workshop connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/130113/Showcase-Workshop/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Salesforce Sales Cloud: 4.4 rating - OneDrive: 4.5 rating --- ## Aha! Rating: 4.7 out of 5 (564 reviews) Profile: [Aha!](https://www.capterra.com/p/144020/Aha/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Aha! Knowledge is the AI-powered product information hub — share all of your documents in a central place. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $59.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Knowledge Management: Available - Full Text Search: Available - Catalog Management: Available - Collaboration Tools: Available - Reporting/Analytics: Available - Self Service Portal: Available - Customizable Templates: Available - Customizable Branding: Available - User Management: Available - Feedback Management: Available - Multi-Language: Not available - WYSIWYG Editor: Not available #### Feature-related review snippet Reviewer: Carlie R. Reviewer details: Arts and Crafts, 1-10 employees Published: March 31, 2026 > "It's streamline interface and website made it user friendly and made the process easy and stress free" ### Gallery tab Ease of use: 4.4 out of 5 (564 reviews) #### Related review snippet Reviewer: Jerrid C. Reviewer details: Computer Software, Self-employed Published: July 27, 2026 > "Customer feedback capture is another strong area, since it helps turn customer input into roadmap items instead of letting feedback sit in emails, notes, or disconnected documents." ### Integrations tab Aha! connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/144020/Aha/#integrations) #### Most popular integrations - Microsoft Word: 4.7 rating - Miro: 4.7 rating - Figma: 4.7 rating - ServiceNow: 4.5 rating - Azure DevOps: 5.0 rating - Bugzilla: 4.1 rating #### Integrations-related review snippet Reviewer: Klaus Z. Reviewer details: Information Technology and Services, 501-1,000 employees Published: February 18, 2026 > "Integrations with engineering tools like Azure DevOps help keeping track with delivery without the need to recreate everything in AHA!" --- ## Salesforce Sales Cloud Rating: 4.4 out of 5 (18,799 reviews) Profile: [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive sales and activity tracking - Integrated client relationship management Cons: - High and escalating pricing structure - Frequent bugs and performance issues #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.6 rating - Document Storage: 4.6 rating - Reporting & Statistics: 4.6 rating - Knowledge Management: 4.3 rating #### Lowest rated features - Third-Party Integrations: 4.2 rating - Catalog Management: 4.4 rating - Collaboration Tools: 4.4 rating - API: 4.3 rating #### Feature-related review snippet Reviewer: Dev M. Reviewer details: Computer Software, 51-200 employees Published: May 26, 2026 > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run their business smoothly." ### Gallery tab Ease of use: 4.0 out of 5 (18,799 reviews) #### Related review snippet Reviewer: Andrew W. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: February 23, 2026 > "The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!" ### Integrations tab Salesforce Sales Cloud connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/61368/Salesforce/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - GoTo Meeting: 4.4 rating - SurveyMonkey: 4.6 rating - Evernote Teams: 4.4 rating - Eventbrite: 4.6 rating - Box: 4.4 rating #### Integrations-related review snippet Reviewer: Zane R. Reviewer details: Non-Profit Organization Management, 1-10 employees Published: February 19, 2026 > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single source of truth" --- ## monday.com AI Work Platform Rating: 4.6 out of 5 (6,079 reviews) Profile: [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive project monitoring tools - Highly customizable workflow management Cons: - High and complex pricing structure - Frequent bugs and technical glitches #### Starting price Starting price: $9.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Third-Party Integrations: 5.0 rating - Alerts/Notifications: 4.1 rating - Collaboration Tools: 4.8 rating - Dashboard: 4.5 rating #### Lowest rated features - API: 4.0 rating - Real-Time Notifications: 4.3 rating - Self Service Portal: 5.0 rating - Reporting & Statistics: 5.0 rating #### Feature-related review snippet Reviewer: Graham B. Reviewer details: Management Consulting, 1-10 employees Published: May 5, 2026 > "The easier and smoother interactions with information and data inputs once the web pages content has been built and ready for user input." ### Gallery tab Ease of use: 4.5 out of 5 (6,079 reviews) #### Related review snippet Reviewer: Lokesh K. Reviewer details: Information Technology and Services, 201-500 employees Published: May 5, 2026 > "The AI integrations have been a game-changer for me, specifically for summarizing complex technical documentation and generating SEO-ready marketing content, which has significantly compressed our project lifecycles." ### Integrations tab monday.com AI Work Platform connects with 39+ software tools. [See all integrations](https://www.capterra.com/p/147657/monday-com/#integrations) #### Most popular integrations - Slack: 4.6 rating - Jira: 4.4 rating - Zoom Workplace: 4.6 rating - Asana: 4.5 rating - Adobe Creative Cloud: 4.7 rating - Shopify: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Mental Health Care, 51-200 employees Published: January 22, 2026 > "I love the fact that you can build in dependencies and it integrates with several other softwares such as Zoom, Gmail, and Slack (to name a few)." --- ## Dynamics 365 Rating: 4.4 out of 5 (5,839 reviews) Profile: [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Centralized employee management platform - Integrated team collaboration tools Cons: - Complex and high pricing structure - Recurring bugs and technical glitches #### Starting price Starting price: $50.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: Dixit V. Reviewer details: Information Technology and Services, 51-200 employees Published: September 20, 2024 > "Dynamics 365 has been a valuable asset for our business." ### Features tab #### Highest rated features - Knowledge Management: 4.7 rating - Document Storage: 4.7 rating - Reporting/Analytics: 4.4 rating - Collaboration Tools: 4.5 rating #### Lowest rated features - Customizable Branding: 3.5 rating - Self Service Portal: 4.3 rating - Reporting & Statistics: 4.6 rating - Third-Party Integrations: 4.7 rating #### Feature-related review snippet Reviewer: Ray W. Reviewer details: Accounting, 11-50 employees Published: November 17, 2025 > "Great product to be honest, many different modules. But very good user interface but can be costly for implementation." ### Gallery tab Ease of use: 4.1 out of 5 (5,839 reviews) #### Related review snippet Reviewer: Manish C. Reviewer details: Accounting, 201-500 employees Published: May 6, 2026 > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." ### Integrations tab Dynamics 365 connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/157279/Dynamics-365/#integrations) #### Most popular integrations - Microsoft Excel: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - ADP Workforce Now: 4.4 rating - Microsoft SharePoint: 4.5 rating - LinkedIn for Business: 4.6 rating - airSlate SignNow: 4.6 rating #### Integrations-related review snippet Reviewer: Blake A. Reviewer details: Retail, 201-500 employees Published: July 1, 2026 > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already uses day to day cuts down on duplicate entry and keeps things a little more connected." --- ## Connecteam Rating: 4.6 out of 5 (5,303 reviews) Profile: [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Knowledge Base for Frontline Teams - Policies, Guides, Training & Resources in One App #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Unified platform for teamwork - Centralized real-time team messaging Cons: - Inconsistent and excessive notifications - Recurring technical glitches #### Starting price Starting price: $29.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.4 rating - Real-Time Notifications: 4.4 rating - Customizable Templates: 4.3 rating - Document Storage: 4.4 rating #### Lowest rated features - Third-Party Integrations: 3.1 rating - Reporting/Analytics: 3.9 rating - Reporting & Statistics: 4.2 rating - Knowledge Management: 4.5 rating #### Feature-related review snippet Reviewer: Giorgio D. Reviewer details: Fine Art, 1-10 employees Published: August 25, 2025 > "The user in your face is phenomenal and I love that there’s options for Geo tracking, whether that be something you choose to use or decide not to, depending on a company’s needs." ### Gallery tab Ease of use: 4.7 out of 5 (5,303 reviews) #### Related review snippet Reviewer: Julia C. Reviewer details: Warehousing, 11-50 employees Published: April 17, 2026 > "It offers a wide range of tools that help us manage scheduling, communication, and daily operations all in one place, which has been extremely helpful for our team. While we’re still learning all of its features and exploring everything it can do, the platform has already made a positive impact on how we stay organized." ### Integrations tab Connecteam connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/153140/Connecteam/#integrations) #### Most popular integrations - QuickBooks Online: 4.4 rating - ADP Workforce Now: 4.4 rating - Google Calendar: 4.4 rating - Gusto: 4.4 rating - Xero: 4.2 rating - Zapier: 4.0 rating #### Integrations-related review snippet Reviewer: Grace K. Reviewer details: Consumer Services, 1-10 employees Published: December 9, 2025 > "It was able to bridge a gap in our business that we had previously not been able to fill with other platforms." --- ## Confluence Rating: 4.5 out of 5 (3,706 reviews) Profile: [Confluence](https://www.capterra.com/p/136446/Confluence/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated real-time teamwork platform - Centralized organizational knowledge sharing Cons: - Slow performance with large content - Limited and inconsistent formatting tools #### Starting price Starting price: $5.42 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Document Storage: 4.6 rating - Knowledge Management: 4.7 rating - Text Editing: 4.4 rating - Collaboration Tools: 4.5 rating #### Lowest rated features - Full Text Search: 4.2 rating - Catalog Management: 4.1 rating - Customizable Branding: 3.8 rating - Alerts/Notifications: 4.0 rating #### Feature-related review snippet Reviewer: Mahatma A. Reviewer details: Construction, 51-200 employees Published: August 5, 2025 > "It is an easy to use digital workspace that makes work smooth for us." ### Gallery tab Ease of use: 4.3 out of 5 (3,706 reviews) #### Related review snippet Reviewer: Hadi B. Reviewer details: E-Learning, 10,001+ employees Published: April 24, 2026 > "In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content without losing control of it." ### Integrations tab Confluence connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/136446/Confluence/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - Jira: 4.7 rating - Docusign: 4.7 rating - Evernote Teams: 4.4 rating - Microsoft SharePoint: 4.4 rating - Google Calendar: 4.8 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Research, 11-50 employees Published: August 6, 2025 > "The Jira integration is especially helpful for tying everything together, and the overall structure makes it easy to stay organized." --- ## Odoo Rating: 4.2 out of 5 (1,317 reviews) Profile: [Odoo ](https://www.capterra.com/p/135618/Odoo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Highly adaptable business solution - Customizable open-source foundation Cons: - Frequent bugs and reliability concerns - Payment and billing frustrations #### Starting price Starting price: $31.10 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Collaboration Tools: 4.0 rating - Reporting & Statistics: 3.5 rating - Catalog Management: 5.0 rating - Knowledge Management: 5.0 rating #### Lowest rated features - WYSIWYG Editor: 1.0 rating - Alerts/Notifications: 3.0 rating - Social Media Integration: 4.0 rating - Document Storage: 4.5 rating #### Feature-related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The modern interface makes navigation pleasant for my entire team." ### Gallery tab Ease of use: 4.0 out of 5 (1,317 reviews) #### Related review snippet Reviewer: Patrick K. Reviewer details: Construction, 11-50 employees Published: June 13, 2026 > "The interconnection between applications is flawless: when a sale is validated, the inventory updates automatically, and the invoice is generated in a single click." ### Integrations tab Odoo connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/135618/Odoo/#integrations) #### Most popular integrations - Google Docs: 4.8 rating - PayPal: 4.3 rating - Instagram: 4.7 rating - Stripe: 4.3 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.3 rating #### Integrations-related review snippet Reviewer: Ryan P. Reviewer details: Design, 1-10 employees Published: March 2, 2026 > "Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl." --- ## Intercom Rating: 4.5 out of 5 (1,134 reviews) Profile: [Intercom](https://www.capterra.com/p/134347/Intercom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile multichannel messaging tools - Efficient client support management Cons: - Complex and expensive pricing - Frequent technical glitches #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Notifications: 4.7 rating - Knowledge Management: 4.6 rating - Live Chat: 5.0 rating - Chatbot: 4.3 rating #### Lowest rated features - Dashboard: 3.8 rating - User Management: 3.8 rating - Reporting/Analytics: 4.0 rating - Third-Party Integrations: 4.0 rating #### Feature-related review snippet Reviewer: Henrik R. Reviewer details: Program Development, 51-200 employees Published: May 28, 2025 > "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus." ### Gallery tab Ease of use: 4.4 out of 5 (1,134 reviews) #### Related review snippet Reviewer: DAVIS O. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: August 20, 2025 > "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive rather than reactive." ### Integrations tab Intercom connects with 97+ software tools. [See all integrations](https://www.capterra.com/p/134347/Intercom/#integrations) #### Most popular integrations - Slack: 4.9 rating - Zapier: 4.8 rating - Meta for Business: 4.4 rating - Marketo Engage: 4.3 rating - Aircall: 4.2 rating - Operations Hub: 4.8 rating #### Integrations-related review snippet Reviewer: Rebecca D. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: August 21, 2025 > "We're also very happy with how it integrates with our other systems." --- ## Bitrix24 Rating: 4.2 out of 5 (998 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Knowledge Management: 5.0 rating - Reporting & Statistics: 5.0 rating - Widgets: 5.0 rating - Collaboration Tools: 4.0 rating #### Lowest rated features - Customizable Branding: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (998 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## TeamSupport Rating: 4.5 out of 5 (848 reviews) Profile: [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and adaptable interface - Comprehensive client management tools Cons: - Frequent slowdowns and downtime - Recurring bugs and system glitches #### Starting price Starting price: $45.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Real-Time Notifications: 5.0 rating - Reporting & Statistics: 5.0 rating - Reporting/Analytics: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: February 18, 2023 > "So much user friendly to use the UI interface." ### Gallery tab Ease of use: 4.4 out of 5 (848 reviews) #### Related review snippet Reviewer: Stefan L. Reviewer details: Package/Freight Delivery, 11-50 employees Published: November 12, 2025 > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues." ### Integrations tab TeamSupport connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/87908/TeamSupport/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Kim J. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2020 > "Integration, history, all great!" --- ## Salesforce Service Cloud Rating: 4.5 out of 5 (825 reviews) Profile: [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Extensive platform customization options - Comprehensive organizational tracking tools Cons: - High cost for small businesses - Frequent glitches and technical errors #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Knowledge Management: 4.9 rating - Reporting/Analytics: 4.3 rating - Document Storage: 5.0 rating - Reporting & Statistics: 5.0 rating #### Lowest rated features - Full Text Search: 3.0 rating - Real-Time Notifications: 3.3 rating - Alerts/Notifications: 4.3 rating - Customizable Templates: 4.0 rating #### Feature-related review snippet Reviewer: Tyler T. Reviewer details: Education Management, 1,001-5,000 employees Published: December 20, 2022 > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " ### Gallery tab Ease of use: 4.1 out of 5 (825 reviews) #### Related review snippet Reviewer: Alex L. Reviewer details: Banking, 5,001-10,000 employees Published: October 10, 2025 > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes." ### Integrations tab Salesforce Service Cloud connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/136189/Salesforce/#integrations) #### Most popular integrations - Talkdesk: 4.7 rating - NiCE CXone: 4.2 rating - Salesforce Marketing Cloud: 4.2 rating - Five9: 4.2 rating - Salesforce Platform: 4.8 rating - Quip: 4.4 rating #### Integrations-related review snippet Reviewer: Joshua S. Reviewer details: Hospital & Health Care, 10,001+ employees Published: May 23, 2025 > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction." --- ## JIRA Service Management Rating: 4.5 out of 5 (770 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated cross-team collaboration tools - Streamlined request tracking system Cons: - High and scaling licensing costs - Complex access and permissions setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.3 rating - Knowledge Management: 4.8 rating - Text Editing: 3.7 rating - Document Storage: 4.0 rating #### Lowest rated features - Full Text Search: 3.0 rating - Collaboration Tools: 3.0 rating - Dashboard: 3.7 rating - Feedback Management: 3.0 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.2 out of 5 (770 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## Apptivo Rating: 4.4 out of 5 (708 reviews) Profile: [Apptivo](https://www.capterra.com/p/228915/Apptivo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Responsive customer assistance - Extensive customization capabilities Cons: - Frequent glitches and slowdowns - Challenging email integration #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 3.0 rating - Self Service Portal: 3.0 rating #### Feature-related review snippet Reviewer: Veronica S. Reviewer details: Education Management, 11-50 employees Published: February 16, 2022 > "Apptivo allows for a broad range of customization possibilities, making it an excellent out-of-the box option for companies transitioning to a first CRM system. While other competitors may have sleeker design, the consistency of page layouts and button placement was a huge plus for our inter-generational team and made it easier to manage the transition to an online software after years of working with excel and google docs." ### Gallery tab Ease of use: 4.2 out of 5 (708 reviews) #### Related review snippet Reviewer: Linda S. Reviewer details: Professional Training & Coaching, Self-employed Published: October 16, 2023 > "Its integration capabilities allow me to create a tailored tech ecosystem that perfectly suits my unique requirements." ### Integrations tab Apptivo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/228915/Apptivo/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Slack: 4.7 rating - Google Workspace: 4.7 rating - WordPress: 4.8 rating - Microsoft 365: 4.8 rating - OneDrive: 4.5 rating #### Integrations-related review snippet Reviewer: Linda S. Reviewer details: Professional Training & Coaching, Self-employed Published: October 16, 2023 > "Its integration capabilities allow me to create a tailored tech ecosystem that perfectly suits my unique requirements." --- ## Guru Rating: 4.8 out of 5 (640 reviews) Profile: [Guru](https://www.capterra.com/p/224830/Guru/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Reliable customer assistance tool - Centralized team knowledge sharing Cons: - Occasional technical disruptions #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Knowledge Management: 4.9 rating - Full Text Search: 4.7 rating - Catalog Management: 4.7 rating - Content Library: 4.8 rating #### Lowest rated features - Text Editing: 4.5 rating - WYSIWYG Editor: 4.3 rating - Third-Party Integrations: 4.5 rating - Widgets: 4.3 rating #### Feature-related review snippet Reviewer: João R. Reviewer details: Music, 5,001-10,000 employees Published: September 9, 2025 > "I just started using it and didn't needed a long introduction or tutorial, it all just flows, which is a pro when you use a tool like this." ### Gallery tab Ease of use: 4.8 out of 5 (640 reviews) #### Related review snippet Reviewer: Sev A. Reviewer details: Consumer Services, 51-200 employees Published: September 19, 2025 > "Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business." ### Integrations tab Guru connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/224830/Guru/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Freshdesk: 4.5 rating - Microsoft Outlook: 4.5 rating - Okta: 4.9 rating - Salesforce Service Cloud: 4.5 rating - Drift: 4.5 rating #### Integrations-related review snippet Reviewer: Kyra S. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 14, 2025 > "I like that Guru is always making updates to make integration easier." --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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