--- title: "Best Knowledge Base Software 2026 | Capterra" description: "Find the top Knowledge Base software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/knowledge-base-software/" page_type: "category" language: "en" author: name: "Emilie Audubert" url: "https://www.capterra.com/resources/author/emilie-audubert/" description: "With a decade in software research, Emilie covers knowledge management, field service, manufacturing, and AI tools. Her work is grounded in 30+ studies and 2.5M+ verified Capterra reviews." image: "https://images.ctfassets.net/px6a31ta05xu/7dhKRBxT2BNtFw1Zkoy00p/eee99b77a1dcd7457b507fa3286558b2/Emilie_Audubert_Headshot.jpg" --- # Best Knowledge Base Software Written by Emilie Audubert With a decade in software research, Emilie covers knowledge management, field service, manufacturing, and AI tools. Her work is grounded in 30+ studies and 2.5M+ verified Capterra reviews. [See full bio and all articles](https://www.capterra.com/resources/author/emilie-audubert/). [Free](https://www.capterra.com/knowledge-base-software/s/free/)[For Small Businesses](https://www.capterra.com/knowledge-base-software/s/small-businesses/) [4.4 (4114)](https://www.capterra.com/p/164283/Zendesk/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [4.5 (3494)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 81% recommend this product [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Document360 is an AI-powered knowledge base platform designed for enterprises to centralize, manage and scale their knowledge. [Learn more about Document360](https://www.capterra.com/p/177031/Document360/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 90% recommend this product Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.8 (183)](https://www.capterra.com/p/165150/livepro/reviews/) livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents. [Learn more about livepro](https://www.capterra.com/p/165150/livepro/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 96% recommend this product [4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/) Shelf is #1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions. [Learn more about Shelf](https://www.capterra.com/p/146524/Shelf/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 93% recommend this product [4.3 (12)](https://www.capterra.com/p/202805/Stonly/reviews/) Deliver personalized customer service knowledge and powerful AI to boost agent efficiency and help customers self-serve with Stonly.  [Learn more about Stonly](https://www.capterra.com/p/202805/Stonly/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [4.7 (104)](https://www.capterra.com/p/130533/Helpjuice/reviews/) Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages [Learn more about Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 91% recommend this product [4.7 (64)](https://www.capterra.com/p/180916/TextExpander/reviews/) TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more. [Learn more about TextExpander](https://www.capterra.com/p/180916/TextExpander/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18833)](https://www.capterra.com/p/61368/Salesforce/reviews/) Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. [Learn more about Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) [4.4 (8254)](https://www.capterra.com/p/154969/Evernote-Business/reviews/) Bring your teams work together, and unify your workflow. Create, collaborate, and store information all in one place. [Learn more about Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [4.6 (6129)](https://www.capterra.com/p/147657/monday-com/reviews/) Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date. [Learn more about monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [4.4 (5864)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. [Learn more about Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## Connecteam](https://www.capterra.com/p/153140/Connecteam/) [4.6 (5322)](https://www.capterra.com/p/153140/Connecteam/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Knowledge Base for Frontline Teams - Policies, Guides, Training & Resources in One App [Learn more about Connecteam](https://www.capterra.com/p/153140/Connecteam/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## ClickUp](https://www.capterra.com/p/158833/ClickUp/) [4.6 (4642)](https://www.capterra.com/p/158833/ClickUp/reviews/) Cloud-based productivity platform combining task management, docs, chat, goals, whiteboards, dashboards, and AI in one workspace. [Learn more about ClickUp](https://www.capterra.com/p/158833/ClickUp/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 84% recommend this product [## Confluence](https://www.capterra.com/p/136446/Confluence/) [4.5 (3724)](https://www.capterra.com/p/136446/Confluence/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed. [Learn more about Confluence](https://www.capterra.com/p/136446/Confluence/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## Notion](https://www.capterra.com/p/186596/Notion/) [4.7 (2843)](https://www.capterra.com/p/186596/Notion/reviews/) Notion is the all-in-one workspace for notes, projects, documents, and collaboration. [Learn more about Notion](https://www.capterra.com/p/186596/Notion/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 87% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) AI help desk with live chat, email ticketing and a call center in one inbox. AI in every plan, from $15 per agent/month annually. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 88% recommend this product [## Odoo](https://www.capterra.com/p/135618/Odoo/) [4.2 (1338)](https://www.capterra.com/p/135618/Odoo/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. [Learn more about Odoo](https://www.capterra.com/p/135618/Odoo/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1008)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. [Learn more about EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 84% recommend this product [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (850)](https://www.capterra.com/p/87908/TeamSupport/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 82% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor [## Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor 84% recommend this product [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (779)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Knowledge Base features reviewers most value Catalog Management Customizable Templates Feedback Management Full Text Search Knowledge Management Multi-Language SEO Management User Management WYSIWYG Editor Page 1 of 10 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (473) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot [Catalog Management](https://www.capterra.com/knowledge-base-software/features/catalog-management/) Collaboration Tools Customizable Branding Customizable Templates Drag & Drop Editor Feedback Management [Full Text Search](https://www.capterra.com/knowledge-base-software/features/full-text-search/) Generative AI [Knowledge Management](https://www.capterra.com/knowledge-base-software/features/knowledge-management/) Mobile Interface Multi-Language Reporting/Analytics Rich Text Editor [Self Service Portal](https://www.capterra.com/knowledge-base-software/features/self-service-portal/) SEO Management User Management WYSIWYG Editor Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Customer Service Software](https://www.capterra.com/customer-service-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/) I'm looking for Knowledge Base Software that is: [Free](https://www.capterra.com/knowledge-base-software/s/free/)[For Small Businesses](https://www.capterra.com/knowledge-base-software/s/small-businesses/)