# 2022 Capterra Shortlist for Knowledge Base | Capterra

> Discover the highest-rated & most popular Knowledge Base Software of 2022. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/knowledge-base-software/shortlist

---

# 2022 Capterra Shortlist for Knowledge Base

-   [All Products](https://www.capterra.com/knowledge-base-software/)
-   [Capterra Shortlist](https://www.capterra.com/knowledge-base-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/136446/Confluence/)

## [Confluence](https://www.capterra.com/p/136446/Confluence/)

[4.5 (3679)](https://www.capterra.com/p/136446/Confluence/reviews/)[View all reviews](https://www.capterra.com/p/136446/Confluence/reviews/)

[](https://www.capterra.com/p/136446/Confluence/)

Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.

Overall Score

98/100

Popularity: 50/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.3

Paid plans start at

$5.42Per Month

Free Trial

Free Version

Category Features

10/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/194117/Wingman/)

## [Clari Copilot](https://www.capterra.com/p/194117/Wingman/)

[4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/)[View all reviews](https://www.capterra.com/p/194117/Wingman/reviews/)

[](https://www.capterra.com/p/194117/Wingman/)

Clari Copilot, a conversation intelligence tool, helps sales teams with pipeline visibility, actionable insights, & real-time coaching.

Overall Score

90/100

Popularity: 41/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.6

Value for Money

4.7

Paid plans start at

$1080.00Per Year

Free Trial

Free Version

Category Features

6/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/153140/Connecteam/)

## [Connecteam](https://www.capterra.com/p/153140/Connecteam/)

[4.6 (5180)](https://www.capterra.com/p/153140/Connecteam/reviews/)[View all reviews](https://www.capterra.com/p/153140/Connecteam/reviews/)

[](https://www.capterra.com/p/153140/Connecteam/)

Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from.

Overall Score

87/100

Popularity: 38/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.5

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

5/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157279/Dynamics-365/)

## [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

[4.4 (5819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)[View all reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[](https://www.capterra.com/p/157279/Dynamics-365/)

Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.

Overall Score

87/100

Popularity: 40/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.2

Features

4.3

Value for Money

4.1

Paid plans start at

$50.00Per Month

Free Trial

Free Version

Category Features

4/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/224830/Guru/)

## [Guru](https://www.capterra.com/p/224830/Guru/)

[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/)[View all reviews](https://www.capterra.com/p/224830/Guru/reviews/)

[](https://www.capterra.com/p/224830/Guru/)

The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically.

Overall Score

87/100

Popularity: 39/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.8

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

16/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/124981/Freshdesk/)

## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[4.5 (3415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[View all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.

Overall Score

86/100

Popularity: 39/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

10/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/146524/Shelf/)

## [Shelf](https://www.capterra.com/p/146524/Shelf/)

[4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/)[View all reviews](https://www.capterra.com/p/146524/Shelf/reviews/)

Shelf is #1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions.

Overall Score

85/100

Popularity: 36/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

5.0

Features

4.6

Value for Money

4.8

Paid plans start at

$10.00Per Month

Free Trial

Free Version

Category Features

16/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132997/Freshservice/)

## [Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[4.5 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

8/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136909/Help-Scout/)

## [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)[View all reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[](https://www.capterra.com/p/136909/Help-Scout/)

Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.3

Value for Money

4.4

Paid plans start at

$55.00Per Month

Free Trial

Free Version

Category Features

10/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/227102/JIRA-Service-Management/)

## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

[4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[](https://www.capterra.com/p/227102/JIRA-Service-Management/)

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration.

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.5

Value for Money

4.3

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

8/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.

Overall Score

83/100

Popularity: 36/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

9/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136189/Salesforce/)

## [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/)[View all reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)

[](https://www.capterra.com/p/136189/Salesforce/)

Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.

Overall Score

82/100

Popularity: 34/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

6/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/135618/Odoo/)

## [Odoo](https://www.capterra.com/p/135618/Odoo/)

[4.2 (1304)](https://www.capterra.com/p/135618/Odoo/reviews/)[View all reviews](https://www.capterra.com/p/135618/Odoo/reviews/)

Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.

Overall Score

81/100

Popularity: 39/50

Ratings: 42/50

Review Breakdown

Ease of Use

4.0

Customer Service

3.9

Features

4.2

Value for Money

4.1

Paid plans start at

$31.10Per Month

Free Trial

Free Version

Category Features

4/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/113540/Bitrix24/)

## [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)[View all reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[](https://www.capterra.com/p/113540/Bitrix24/)

Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.

Overall Score

80/100

Popularity: 34/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.0

Customer Service

4.0

Features

4.3

Value for Money

4.2

Paid plans start at

$69.00Per Month

Free Trial

Free Version

Category Features

2/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/107225/SysAid/)

## [SysAid](https://www.capterra.com/p/107225/SysAid/)

[4.5 (515)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/)

[](https://www.capterra.com/p/107225/SysAid/)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Overall Score

78/100

Popularity: 30/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

9/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/130533/Helpjuice/)

## [Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)

[4.7 (102)](https://www.capterra.com/p/130533/Helpjuice/reviews/)[View all reviews](https://www.capterra.com/p/130533/Helpjuice/reviews/)

[](https://www.capterra.com/p/130533/Helpjuice/)

Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages

Overall Score

77/100

Popularity: 29/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.4

Value for Money

4.7

Paid plans start at

$120.00Per Month

Free Trial

Free Version

Category Features

15/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/87908/TeamSupport/)

## [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/)

[4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/)[View all reviews](https://www.capterra.com/p/87908/TeamSupport/reviews/)

[](https://www.capterra.com/p/87908/TeamSupport/)

Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.

Overall Score

77/100

Popularity: 30/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$45.00Per Month

Free Trial

Free Version

Category Features

8/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/164283/Zendesk/)

## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

[4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/)[View all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.

Overall Score

77/100

Popularity: 30/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

7/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/228915/Apptivo/)

## [Apptivo](https://www.capterra.com/p/228915/Apptivo/)

[4.4 (708)](https://www.capterra.com/p/228915/Apptivo/reviews/)[View all reviews](https://www.capterra.com/p/228915/Apptivo/reviews/)

[](https://www.capterra.com/p/228915/Apptivo/)

Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.

Overall Score

76/100

Popularity: 29/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.7

Features

4.3

Value for Money

4.7

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

4/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/166656/FLowlu/)

## [Flowlu](https://www.capterra.com/p/166656/FLowlu/)

[4.8 (387)](https://www.capterra.com/p/166656/FLowlu/reviews/)[View all reviews](https://www.capterra.com/p/166656/FLowlu/reviews/)

[](https://www.capterra.com/p/166656/FLowlu/)

Flowlu's ultimate knowledge base: help center for customers or internal resource for employees.

Overall Score

76/100

Popularity: 26/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.7

Value for Money

4.9

Paid plans start at

$9.00Per Month

Free Trial

Free Version

Category Features

8/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

6/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

## [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

[4.4 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)[View all reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

[](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.

Overall Score

75/100

Popularity: 28/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.4

Value for Money

4.3

Paid plans start at

$16.00Per Month

Free Trial

Free Version

Category Features

9/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/163946/Paperflite/)

## [Paperflite](https://www.capterra.com/p/163946/Paperflite/)

[4.9 (98)](https://www.capterra.com/p/163946/Paperflite/reviews/)[View all reviews](https://www.capterra.com/p/163946/Paperflite/reviews/)

[](https://www.capterra.com/p/163946/Paperflite/)

Sales enablement tool that allows marketing & sales teams to discover, share and track content and get real-time engagement analytics.

Overall Score

74/100

Popularity: 24/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.9

Features

4.8

Value for Money

4.9

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

9/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

## [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

[4.6 (577)](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)[View all reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/)

[](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Deflect tickets and drive self-service with an AI-powered Knowledge Base. Auto-generate articles for more robust support.

Overall Score

73/100

Popularity: 26/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.4

Value for Money

4.5

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

9/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Knowledge Base Software](https://www.capterra.com/knowledge-base-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:November 30, 2022