# Best Knowledge Management Software 2026 | Capterra > Find the top Knowledge Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/knowledge-management-software --- # Best Knowledge Management Software Last updated on April 21, 2026 How to find the right Knowledge Management Software? Learn more from our team about Knowledge Management Software pricing features and benefits in our Knowledge Management Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ### 1\. What is knowledge management software? [Knowledge management software](https://www.capterra.com/knowledge-management-software/) is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients. Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs. * * * ### 2\. The benefits of knowledge management software Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software: - **Improve employee training:** The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal.  - **Speed-up access to information:** The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short.  - **Troubleshoot queries more efficiently:** The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run. * * * ### 3\. Typical features of knowledge management software - **Knowledge base management:** Create and store documents in a centralized database that works as an organized repository for knowledge retrieval. - **Full text search:** Search for specific keywords in entire documents, not just limited sections. - **Access controls:** Define access levels for different files and folders. Assign different permissions to users within the organization. - **Cataloging:** Organize documents based on similar tags and keywords. - **Collaboration:** Work together on projects by sharing information with colleagues in real time. - **Content management:** Create, deliver, and govern information in multiple formats, within a collaborative environment. - **Discussion boards:** Ask questions and share ideas via online forums or groups. - **Self-service portal:** Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform.  - **Text editor:** Allow users to edit text from within the application via a built-in editor. * * * ### 4\. The cost of knowledge management software Most products in the market are priced on a “per user per month” basis, and can be divided into the following three pricing tiers based on their starting price. **Price ranges\*:** - $4 - $12 - $12 - $54 - Above $54 _\*The pricing included is for the entry-level/lowest-priced offering that was found on vendor websites on May 14, 2019. These ranges correspond to the 25th, 75th, and 100th percentile of the pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise, or premium product, which is priced higher, may include some additional features such as more number of users and increased storage space. * * * ### 5\. Considerations when purchasing knowledge management software - **Aligning business objectives:** Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems. - **Ensuring data security and privacy:** This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications. - **Assessing the total software costs:** The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist. * * * ### 6\. Relevant knowledge management software trends - **Increasing use of AI to filter information:** Knowledge management software providers are leveraging [AI to autotag content](https://bloomfire.com/blog/artificial-intelligence-fundamentally-changing-knowledge-sharing/) as per categories, making search indexing more efficient. They are also using AI to [auto recommend content](https://www.getguru.com/why-guru/no-search/) when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time.  - **Compatibility with mobile devices:** [Sixty percent](https://www.tristatetechnology.com/blog/20-essential-enterprise-mobile-apps-statistics-infographic/) of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for [Android](https://www.getapp.com/collaboration-software/knowledge-management/os/android/) and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s directory page](https://www.capterra.com/knowledge-management-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/knowledge-management-software/) that offer them. The following sources were used for this document: - [Software Advice Buyer’s Guide on Knowledge Management Systems](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) (Date accessed: 14th May, 2019)  - 5 Free Knowledge Management Software Solutions (Date accessed: 14th May, 2019)  - Offer Self-Service Customer Support With These 3 Knowledge Base Software Solutions (Date accessed: 14th May, 2019)  - What is Knowledge Management? A Guide for Customer Support (Date accessed: 14th May, 2019)  - [15 Hot Knowledge Management Trends for 2019](https://axerosolutions.com/blogs/timeisenhauer/pulse/344/15-hot-knowledge-management-trends-for-2019) (Date accessed: 14th May, 2019) For more information consult our [Knowledge Management Buyers Guide](#buyers-guide-content) [4.6 (92)](https://www.capterra.com/p/83211/HappyFox/reviews/) A knowledge management help desk software that helps you remove clutter and manage your customer support queries easily. [Learn more about HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.5 (87)](https://www.capterra.com/p/129326/Axero/reviews/) Unlock your company’s knowledge by centralizing files and platforms in one integrated knowledge management software. AI-powered search. [Learn more about Axero](https://www.capterra.com/p/129326/Axero/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.7 (24068)](https://www.capterra.com/p/135003/Slack/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features. [Learn more about Slack](https://www.capterra.com/p/135003/Slack/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 86% recommend this product [4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) AI-Powered Knowledge Management for seamless knowledge transfer and reduced information silos.  [Learn more about Document360](https://www.capterra.com/p/177031/Document360/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 90% recommend this product [4.5 (20)](https://www.capterra.com/p/162694/Lighthouse-Desktop/reviews/) KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. [Learn more about KMS Lighthouse](https://www.capterra.com/p/162694/Lighthouse-Desktop/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.4 (254)](https://www.capterra.com/p/131501/Bloomfire/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Knowledge Management Software that enables teams to access, collaborate, and draw upon their organization's collective intelligence.  [Learn more about Bloomfire](https://www.capterra.com/p/131501/Bloomfire/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.5 (3411)](https://www.capterra.com/p/124981/Freshdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 81% recommend this product [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.8 (182)](https://www.capterra.com/p/165150/livepro/reviews/) livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents. [Learn more about livepro](https://www.capterra.com/p/165150/livepro/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 96% recommend this product [4.3 (32)](https://www.capterra.com/p/251791/Haiilo/reviews/) AI-powered knowledge management that helps employees find, share, and use information faster in one central hub. [Learn more about Haiilo](https://www.capterra.com/p/251791/Haiilo/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.5 (29)](https://www.capterra.com/p/167289/Hub/reviews/) Create a single source of truth with HUB. Connect your teams, tech and resources in one digital workplace, for a smarter way to work.  [Learn more about Hub](https://www.capterra.com/p/167289/Hub/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. [Learn more about BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 89% recommend this product [4.7 (63)](https://www.capterra.com/p/180916/TextExpander/reviews/) TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more. [Learn more about TextExpander](https://www.capterra.com/p/180916/TextExpander/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.6 (38)](https://www.capterra.com/p/176777/Happeo/reviews/) Happeo is the trusted solution to information chaos, helping companies to move fast while staying in control. [Learn more about Happeo](https://www.capterra.com/p/176777/Happeo/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.8 (106)](https://www.capterra.com/p/146524/Shelf/reviews/) Shelf is #1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions. [Learn more about Shelf](https://www.capterra.com/p/146524/Shelf/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 93% recommend this product [4.6 (80)](https://www.capterra.com/p/142263/Thought-Industries/reviews/) The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning. [Learn more about Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 0.0 (0) Omnichannel customer service software suite fully powered by artificial intelligence (AI). [Learn more about ThinkOwl](https://www.capterra.com/p/174516/ThinkOwl/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10625)](https://www.capterra.com/p/169007/Wix/reviews/) Wix is a website builder letting users create professional sites without coding using templates, AI tools, and business solutions. [Learn more about Wix](https://www.capterra.com/p/169007/Wix/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## monday.com](https://www.capterra.com/p/147657/monday-com/) [4.6 (5736)](https://www.capterra.com/p/147657/monday-com/reviews/) Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software. [Learn more about monday.com](https://www.capterra.com/p/147657/monday-com/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) [4.4 (5421)](https://www.capterra.com/p/1167/SharePoint/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard [Learn more about Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Connecteam](https://www.capterra.com/p/153140/Connecteam/) [4.6 (5110)](https://www.capterra.com/p/153140/Connecteam/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house. [Learn more about Connecteam](https://www.capterra.com/p/153140/Connecteam/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Confluence](https://www.capterra.com/p/136446/Confluence/) [4.5 (3669)](https://www.capterra.com/p/136446/Confluence/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed. [Learn more about Confluence](https://www.capterra.com/p/136446/Confluence/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Notion](https://www.capterra.com/p/186596/Notion/) [4.7 (2714)](https://www.capterra.com/p/186596/Notion/reviews/) Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. [Learn more about Notion](https://www.capterra.com/p/186596/Notion/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 87% recommend this product [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1757)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 88% recommend this product Page 1 of 19 Filter (475) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Notifications API Catalog Management Collaboration Tools Commenting/Notes Content Management Customizable Branding Customizable Templates Data Import/Export Discussions/Forums Document Management Full Text Search Generative AI Knowledge Base Management Reporting & Statistics Self Service Portal Surveys & Feedback Text Editing Third-Party Integrations Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Portal Software](https://www.capterra.com/portal-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/) Table of Contents - [2\. The benefits of knowledge management software](#2-the-benefits-of-knowledge-management-software) - [3\. Typical features of knowledge management software](#3-typical-features-of-knowledge-management-software) - [4\. The cost of knowledge management software](#4-the-cost-of-knowledge-management-software) - [5\. Considerations when purchasing knowledge management software](#5-considerations-when-purchasing-knowledge-management-software) - [6\. Relevant knowledge management software trends](#6-relevant-knowledge-management-software-trends)