Starting Price

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

All businesses

Rating

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use

• "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."


• "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

• Not enough reviews

Customer Support

• "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."


• "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

• Not enough reviews

Features & Functionality

• "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."


• "I enjoyed the friendly user interface and ease of access."

• Not enough reviews

Value for Money

• "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."


• "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

• Not enough reviews

Product Features

• check Cataloging/Categorization
• check Collaboration
• check Content Management
• check Decision Tree
• check Discussion Boards
• check Full Text Search
• check Knowledge Base Management
• check Self Service Portal

• check Cataloging/Categorization
• check Collaboration
• close Content Management
• close Decision Tree
• close Discussion Boards
• check Full Text Search
• close Knowledge Base Management
• check Self Service Portal

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• close Live Online
• close Webinars
• check Documentation