LiveAgent vs eXo Platform

Starting Price

$15.00/month/user

$5.00/month/user

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Large Enterprises, Mid Size Business, Public Administrations

Rating


4.7 / 5
(733)
Read All Reviews

4.6 / 5
(108)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."


4.4 / 5


  • "EXo is an easy to use platform, capable of replacing facebook entirely and making all your work private."

  • "Easy to use interface with natural learning. All in one platform, including file sharing."

Customer Support


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."


4.6 / 5


  • "Active community, I've got answers for all questions I've done at eXo forum."

  • "It enables content sharing through our community. Spaces provide a virtual place for team work."

Features & Functionality


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."


4.5 / 5


  • "Good tool to focus everything in one place. It has a good interface making it easy for users to use."

  • "A free product to socialize a company. Nice UI and easy to use, what else."

Value for Money


4.6 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."


4.3 / 5


Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • close Knowledge Base Management
  • check Self Service Portal

Screenshots

View 5 screenshots 142696 thumb
View 5 screenshots 193602 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveAgent vs eXo Platform

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