Tribe vs LiveAgent

Starting Price

Not provided by vendor

$15.00/month/user

Best For

Perfect for startups, software companies, e-commerce and online retail, online media, influencers, membership associations, incubators and accelerators, alumni groups, and existing Forums.

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Ideal number of Users

1000+

1 - 1000+

Rating


4.7 / 5
(19)
Read All Reviews

4.7 / 5
(782)
Read All Reviews

Ease of Use


4.7 / 5



4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

Customer Support


4.9 / 5


  • "Great solution to my community network that I didn't know existed."

  • "Facebook integration was somehow magical and increased users retention. Fast and reliable customer service."


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

Features & Functionality


4.4 / 5


  • "Tribe community platform was really easy to set up. Building a thriving customer support community around our software was crucial."

  • "This platform is very flexible and comes with numerous native integrations while being intuitive and easy-to-use."


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."

Value for Money


4.6 / 5



4.7 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

Product Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

View 5 screenshots 127190 thumb
View 5 screenshots 142696 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Tribe vs LiveAgent

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