Right Answers vs ServiceNow Knowledge Management

Starting Price

Not provided by vendor Not provided by vendor

Best For

Companies using ITSM and/or CRM solutions supporting complex processes.

Knowledge capture solution for all enterprises with features such as guided setup, analytics and dashboards, article versioning, customized search, and group ownership.

Rating


4 / 5
(4)


4.5 / 5
(14)

Ideal number of Users

100 - 1000+

1 - 1000+

Ease of Use


3.5 / 5

4.5 / 5

Customer Support


3.5 / 5

5 / 5

Features & Functionality


3.5 / 5

5 / 5

Value for Money


3.5 / 5

4.5 / 5

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • close Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • close Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Right Answers vs ServiceNow Knowledge Management

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