Right Answers vs Zendesk

Best For

Who Uses This Software?

Companies using ITSM and/or CRM solutions supporting complex processes.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

100 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor

$5.00/month

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

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Capterra screenshot placeholder

Ratings

Overall


4 / 5
(4)

4.5 / 5
(1915)

Ease of Use


3.5 / 5

4.5 / 5

Customer Service


3.5 / 5

4 / 5

Features & Functionality


3.5 / 5

4.5 / 5

Value for Money


3.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Zendesk vs Right Answers


Right Answers vs Zendesk

Best For

Who Uses This Software?

Companies using ITSM and/or CRM solutions supporting complex processes.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

100 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor

$5.00/month

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Ratings

Overall


4 / 5
(4)

4.5 / 5
(1915)

Ease of Use


3.5 / 5

4.5 / 5

Customer Service


3.5 / 5

4 / 5

Features & Functionality


3.5 / 5

4.5 / 5

Value for Money


3.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Zendesk vs Right Answers