Dezide vs Knowledge Center

Starting Price

$49.00/month/user

Not provided by vendor

Best For

Enterprises looking to reduce troubleshooting time, fix issues on the first visit, transfer skills faster and reduce training time of new employees to make sure everyone troubleshoots like the best.

We serve companies of various sizes, in both the private and public sectors. Our knowledge management platform is used by over 150,000 service agents worldwide.

Rating


4.2 / 5
(5)

4.7 / 5
(13)
Read All Reviews

Ideal number of Users

100 - 1000+

1 - 1000+

Ease of Use


4 / 5



4.6 / 5


Customer Support


5 / 5



4.6 / 5


Features & Functionality


4.7 / 5



4.5 / 5


  • "The intuitive handling, the wide area of application as well as the capability to cover complex business needs."

  • "I was tasked to find out a professional & suiting knowledge platform to support the customer service environment of a Telco company."

Value for Money


4.7 / 5



4.6 / 5


Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

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View 5 screenshots 176784 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Dezide vs Knowledge Center

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