Bloomfire vs Knowledge Center vs Remedy Knowledge Management vs Vanilla

Rating


4.5 / 5
(160)


4.5 / 5
(14)


4 / 5
(1)


4.5 / 5
(53)

Starting Price

Not provided by vendor Not provided by vendor Not provided by vendor

$689.00/month

Best For

Bloomfire is perfect for any team, department, company or organization looking for a useful way to securely, easily and meaningfully share knowledge.

We serve companies of various sizes, in both the private and public sectors. Our knowledge management platform is used by over 150,000 service agents worldwide.

Global markets across any vertical or industry

Organizations in technology, gaming, non-profits, associations, consumer brands, that need a self-service support, collaboration and/or ideation option for their customers, partners and employees.

Ideal number of Users

10 - 1000+

1 - 1000+

10 - 1000+

50 - 1000+

Ease of Use


4.5 / 5

5 / 5

4 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

5 / 5

5 / 5

Features & Functionality


4 / 5

4.5 / 5

4 / 5

4 / 5

Value for Money


4 / 5

4.5 / 5

3 / 5

4.5 / 5

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 4 screenshots 80858 thumb
View 5 screenshots 157283 thumb
View 1 screenshot 11219 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bloomfire vs Knowledge Center vs Remedy Knowledge Management vs Vanilla

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