Bloomfire vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

Bloomfire is perfect for any team, department, company or organization looking for a useful way to securely, easily and meaningfully share knowledge.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.3 / 5
(162)
Read All Reviews

4.4 / 5
(2323)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.3 / 5


  • "Information is easy to create, store, and share. It is very user friendly, and Bloomfire provides good support tools."

  • "Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4.3 / 5


  • "There are great updates using Bloomfire and the feedback from users have been positive. The customer support is excellent."

  • "Bloomfire is very easy to use and figure-out, it is clean and simple. The sales and support team are great to work with."


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.1 / 5


  • "Definitely recommend Bloomfire for virtual meetings since it is user friendly and easy to navigate."

  • "I used to love the intuitive visual experience of navigating Bloomfire -- titles, subtitles, entry text were all clear and easy to locate."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.1 / 5



4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
Not provided by vendor

Screenshots

View 5 screenshots 172906 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Bloomfire vs Zendesk

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