Freshservice vs Interactive Troubleshooting Guides

Starting Price

$19.00/month/user

$49.00/month/user

Best For

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Enterprises looking to reduce troubleshooting time, fix issues on the first visit, transfer skills faster and reduce training time of new employees to make sure everyone troubleshoots like the best.

Rating


4.5 / 5
(361)


4.5 / 5
(3)

Ideal number of Users

1 - 1000+

100 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • check Cataloging/Categorization
  • close Collaboration
  • check Content Management
  • close Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 5 screenshots 104551 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshservice vs Interactive Troubleshooting Guides

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