AnswerHub vs LiveAgent

Starting Price

Not provided by vendor

$15.00/month/user

Best For

AnswerHub serves mid-market and enterprise tech-enabled companies who want to build a developer ecosystem.

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Rating


4.1 / 5
(32)
Read All Reviews

4.7 / 5
(733)
Read All Reviews

Ideal number of Users

50 - 1000+

1 - 1000+

Ease of Use


4.1 / 5


  • "The design was intuitive for the whole team to come up to speed on. Publishing new and editing existing articles is very easy."

  • "Intuitive for end-users and pretty simple to use."


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

Customer Support


4.3 / 5


  • "Hands down the most useful platform out there for managing a community and generating a truly usable resource for developers."

  • "It is a tool that offers more than just a question and answer model; it allows you to create an interactive Q&A community."


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

Features & Functionality


3.7 / 5


  • "The software is very easy to use as an administrator and for users it is very intuitive so users can figure out what to do by themselves."

  • "Delivered a valuable user experience through a wider range of functionality."


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."

Value for Money


4 / 5



4.6 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 4 screenshots 101149 thumb
View 5 screenshots 142696 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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AnswerHub vs LiveAgent

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