AnswerHub vs Knowledge Center vs Vanilla vs Zoho Desk

Rating


4 / 5
(32)


4.5 / 5
(14)


4.5 / 5
(53)


4.5 / 5
(1554)

Starting Price

Not provided by vendor Not provided by vendor

$689.00/month

$12.00/month

Best For

AnswerHub serves large and mid-market tech and tech-enabled companies who want to build a developer ecosystem.

We serve companies of various sizes, in both the private and public sectors. Our knowledge management platform is used by over 150,000 service agents worldwide.

Organizations in technology, gaming, non-profits, associations, consumer brands, that need a self-service support, collaboration and/or ideation option for their customers, partners and employees.

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Ideal number of Users

10 - 1000+

1 - 1000+

50 - 1000+

1 - 1000+

Ease of Use


4 / 5

5 / 5

4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

5 / 5

4.5 / 5

Features & Functionality


3.5 / 5

4.5 / 5

4 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

4.5 / 5

4.5 / 5

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 4 screenshots 101149 thumb
View 5 screenshots 157283 thumb
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View 5 screenshots 153423 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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AnswerHub vs Knowledge Center vs Vanilla vs Zoho Desk

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