Confluence vs Novo Knowledge Base Software

Starting Price

$10.00/month/user

$50.00/month/user

Best For

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

Cloud-based and on-premise service desk management software that helps small to large size firms manage customer and employee support via custom reports, data integration, mobile access and more.

Rating


4.4 / 5
(1426)
Read All Reviews

4.2 / 5
(14)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.1 / 5


  • "I love the layout, ease of use, and honestly just the overall product. I love that multiple users can input information."

  • "Its an amazing application , Enterprise of its own user friendly and amazing user experience."


4.2 / 5


Customer Support


4.3 / 5


  • "It is easy to use and good at providing best services. I also mention that its customer support is efficient and responsive."

  • "It's rather simple to set up and install. The support staff are rather friendly to work with when needed."


4.5 / 5


Features & Functionality


4.3 / 5


  • "The user interface is among the best, excellent in fact - its smooth, quick and the auto save feature works seamlessly."

  • "Great software, easy interface, great for website use, really gave me helpful information to help author platforms."


4.7 / 5


Value for Money


4.2 / 5


  • "The plugin is handy and are what makes it really rich although the cost of the plugins can start to add up if they are used they are good value."

  • "Absolutely amazing value for money and extremely versatile."


4 / 5


Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • close Collaboration
  • close Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • close Knowledge Base Management
  • check Self Service Portal

Screenshots

View 5 screenshots 48964 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Confluence vs Novo Knowledge Base Software

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