Haydle vs Jira Service Desk

Starting Price

Not provided by vendor

$10.00/month

Best For

Haydle customers range from very small to very large. We specifically target large enterprises where the problem of finding information is acute due to their sheer size.

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Rating

(0)
4.4 / 5
(237)
Read All Reviews

Ideal number of Users

1000+

2 - 1000+

Ease of Use




4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."

Customer Support




4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."

Features & Functionality




4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."

Value for Money




4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."

Product Features

  • close Cataloging/Categorization
  • check Collaboration
  • close Content Management
  • close Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • close Knowledge Base Management
  • check Self Service Portal
Not provided by vendor

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Haydle vs Jira Service Desk

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