ProProfs Knowledge Base vs ServiceNow Knowledge Management

Rating


4.5 / 5
(14)


4.5 / 5
(13)

Starting Price

$9.97/month/user

Not provided by vendor

Best For

ProProfs Knowledge Base targets professional teams, small scale businesses, large scale firms and leading enterprises. The software serves the major purpose of creating a common knowledge platform.

Knowledge capture solution for all enterprises with features such as guided setup, analytics and dashboards, article versioning, customized search, and group ownership.

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • close Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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ProProfs Knowledge Base vs ServiceNow Knowledge Management

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