Jira Service Desk vs KnowledgeOwl

Starting Price

$10.00/month

$79.00/month/user

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

We serve all businesses who need to share information with customers, employees, and other groups online. We particularly love small businesses, startups, SaaS orgs, government, and non-profits

Rating


4.5 / 5
(226)


4.5 / 5
(208)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

Customer Support


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

5 / 5

Value for Money


4 / 5

5 / 5

Product Features

Not provided by vendor
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 5 screenshots 108510 thumb
View 5 screenshots 45747 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Jira Service Desk vs KnowledgeOwl

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