Jira Service Desk vs Shelf

Starting Price

$10.00/month

$99.00/month

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Shelf is for Contact Centers and Help Desks looking to bring their knowledge management into the cloud or upgrade to the next generation of AI enabled KM

Rating


4.4 / 5
(237)
Read All Reviews

4.9 / 5
(45)
Read All Reviews

Ideal number of Users

2 - 1000+

10 - 1000+

Ease of Use


4.2 / 5

4.9 / 5

Customer Support


4.3 / 5

5 / 5

Features & Functionality


4.3 / 5

4.6 / 5

Value for Money


4.2 / 5

4.8 / 5

Product Features

Not provided by vendor
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 5 screenshots 108510 thumb
View 5 screenshots 87280 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Jira Service Desk vs Shelf

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