Starting Price

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital and voice channels and touchpoints, and to agents in contact centers for superior CX.

Rating

Ideal number of Users

2 - 1000+

10 - 1000+

Ease of Use

• "Clean, easy to use, love having it close to other JIRA projects."


• "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."

• Not enough reviews

Customer Support

• "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."


• "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."

• Not enough reviews

Features & Functionality

• "In general it is very good to have an overview of the help desk and the requirements."


• "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."

• Not enough reviews

Value for Money

• "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."


• "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."

• Not enough reviews

Product Features

• check Cataloging/Categorization
• check Collaboration
• check Content Management
• check Decision Tree
• check Discussion Boards
• check Full Text Search
• check Knowledge Base Management
• check Self Service Portal

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• check Live Online
• check Webinars
• check Documentation