Jira Service Desk vs ServiceNow Knowledge Management

Starting Price

$10.00/month

Not provided by vendor

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Knowledge capture solution for all enterprises with features such as guided setup, analytics and dashboards, article versioning, customized search, and group ownership.

Rating


4.4 / 5
(237)
Read All Reviews

4.5 / 5
(16)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.2 / 5

4.2 / 5

Customer Support


4.3 / 5

4.5 / 5

Features & Functionality


4.3 / 5

4.7 / 5

Value for Money


4.2 / 5

4 / 5

Product Features

Not provided by vendor
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • close Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 5 screenshots 108510 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Jira Service Desk vs ServiceNow Knowledge Management

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