Starting Price

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Knowledge management solution for all businesses which helps with collaboration, information sharing, onboarding, searchable feed and more.

Rating

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use

• "Clean, easy to use, love having it close to other JIRA projects."


• "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."

• Not enough reviews

Customer Support

• "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."


• "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."

• Not enough reviews

Features & Functionality

• "In general it is very good to have an overview of the help desk and the requirements."


• "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."

• Not enough reviews

Value for Money

• "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."


• "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."

• Not enough reviews

Product Features

• close Cataloging/Categorization
• check Collaboration
• check Content Management
• close Decision Tree
• close Discussion Boards
• check Full Text Search
• check Knowledge Base Management
• close Self Service Portal

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• close Live Online
• check Webinars
• check Documentation