Jira Service Desk vs KBase

Starting Price



Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

For organizations.


4.4 / 5
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Ideal number of Users

2 - 1000+

Not provided by vendor

Ease of Use

4.2 / 5

  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."

Customer Support

4.3 / 5

  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."

Features & Functionality

4.3 / 5

  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."

Value for Money

4.2 / 5

  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."

Product Features

Not provided by vendor
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • close Self Service Portal


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  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor


  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Jira Service Desk vs KBase


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