Vanilla vs Zendesk vs Zoho Connect

Rating


4.5 / 5
(53)


4.5 / 5
(2089)


4.5 / 5
(52)

Starting Price

$689.00/month

$5.00/month/user

$0.50/month/user

Best For

Organizations in technology, gaming, non-profits, associations, consumer brands, that need a self-service support, collaboration and/or ideation option for their customers, partners and employees.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Freelancers, Large Enterprises, Mid-size Businesses, Non Profits, Public Administrations, Small Businesses, Enterprises, Educational Institutions, Startups.

Ideal number of Users

50 - 1000+

1 - 1000+

2 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • close Knowledge Base Management
  • close Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Vanilla vs Zendesk vs Zoho Connect

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