SupportHero vs Zendesk

Starting Price

$49.00/month

$5.00/month/user

Best For

We serve online businesses who are tired of getting to answer the same question over and over. Just show your knowledge base where your customers need it the most...

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


5 / 5
(25)


4.5 / 5
(2116)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


5 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Product Features

  • close Cataloging/Categorization
  • close Collaboration
  • close Content Management
  • close Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • close Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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SupportHero vs Zendesk

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