SupportHero vs Zendesk

Best For

Who Uses This Software?

We serve online businesses who are tired of getting to answer the same question over and over. Just show your knowledge base where your customers need it the most...

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

$49.00/month

$5.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

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Capterra screenshot placeholder

Ratings

Overall


5 / 5
(25)

4.5 / 5
(1908)

Ease of Use


5 / 5

4.5 / 5

Customer Service


5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Zendesk vs SupportHero


SupportHero vs Zendesk

Best For

Who Uses This Software?

We serve online businesses who are tired of getting to answer the same question over and over. Just show your knowledge base where your customers need it the most...

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

$49.00/month

$5.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Ratings

Overall


5 / 5
(25)

4.5 / 5
(1908)

Ease of Use


5 / 5

4.5 / 5

Customer Service


5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Zendesk vs SupportHero