Jira Service Desk vs Guru

Starting Price

$10.00/month

Not provided by vendor

Best For

IT Teams. Growing companies moving away from using emails for support, who want a solution to be implemented quickly and who want to consolidate systems and use a single platform across IT.

Mainly SaaS companies, but have had interest from agencies and educational organizations as well. We work well in industries where company knowledge is changing constantly.

Rating


4.4 / 5
(242)
Read All Reviews

4.6 / 5
(34)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "Clean, easy to use, love having it close to other JIRA projects."

  • "Software is easy to use. Ability to customize workflow of tickets as well as input forms is helpful."


4.6 / 5


Customer Support


4.3 / 5


  • "JIRA Service Desk is a super powerful product, but one that can take effort to perfect for your org."

  • "The benefit of JIRA Service Desk, when compared with other help desk tools, is the customizability of your workflow."


4.6 / 5


Features & Functionality


4.3 / 5


  • "In general it is very good to have an overview of the help desk and the requirements."

  • "Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible."


4.3 / 5


  • "As a Student, I am very satisfied using the GURU add-on, because I can access various information quickly."

  • "Ease of Use: Navigation, the UI/UX, the card editor, organization is all incredibly well thought out and put together."

Value for Money


4.2 / 5


  • "Lots of bang for your buck. This a great tool at a reasonable price and it is highly customizable."

  • "Overall, Jira Service Desk is helping us to manage beta testing in a cost efficient way while still having a pleasing user experience."


4.3 / 5


Product Features

Not provided by vendor
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • close Full Text Search
  • close Knowledge Base Management
  • check Self Service Portal

Screenshots

View 5 screenshots 108510 thumb
View 5 screenshots 145802 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Guru vs Jira Service Desk

Jira Service Desk vs Guru

Share

share Share Your Comparison of Guru vs Jira Service Desk