HelpCrunch vs KnowledgeOwl

Starting Price

$15.00/month/user

$79.00/month/user

Best For

HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!

We serve all businesses who need to share information with customers, employees, and other groups online. We particularly love small businesses, startups, SaaS orgs, government, and non-profits

Rating


4.8 / 5
(138)
Read All Reviews

4.7 / 5
(208)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.7 / 5


  • "It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality."

  • "I like the user interface. Setup and use of the product is straightforward."


4.7 / 5


  • "For ease of use, this is the best knowledge base software I have used. I love how I can publish information to our clients instantly."

  • "Extremely customizable and easy to use. The support we received in designing our knowledge base was outstanding."

Customer Support


4.8 / 5


  • "I honestly stayed because of the awesome customer service that I received before I was a customer, and after."

  • "Excellent platform and customer service. The platform is very robust and complete."


4.9 / 5


  • "And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better."

  • "KnowledgeOwl is a great product and their Customer Service is excellent."

Features & Functionality


4.6 / 5


  • "I would certainly recommend. P.s. when I did reach out to the team to ask any questions' I got a super quick, and helpful reply."

  • "It's easy to install, and the support team is helping. The user interface is nice."


4.8 / 5


  • "Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate."

  • "They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered."

Value for Money


4.8 / 5


  • "Really pleased with the software. It's well priced and beautiful."

  • "Ve done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair."


4.9 / 5


  • "Their out of the box solution had much more functionality for the money and was solid."

  • "Its intuitive, easy to use and excellent value for money."

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 5 screenshots 172705 thumb
View 5 screenshots 45747 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of KnowledgeOwl vs HelpCrunch

HelpCrunch vs KnowledgeOwl

Share

share Share Your Comparison of KnowledgeOwl vs HelpCrunch