HelpCrunch vs KPS Knowledge Management Software

Starting Price

$15.00/month/user

$10.00/month/user

Best For

HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!

Both internal and customer facing staff use Universal Knowledge to provide accurate answers to queries and improved knowledge capture, sharing and insight.

Ideal number of Users

1 - 1000+

50-99

Rating


4.8 / 5
(141)
Read All Reviews

4.5 / 5
(10)
Read All Reviews

Ease of Use


4.7 / 5


  • "It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality."

  • "I like the user interface. Setup and use of the product is straightforward."


4.4 / 5


Customer Support


4.8 / 5


  • "I honestly stayed because of the awesome customer service that I received before I was a customer, and after."

  • "Excellent platform and customer service. The platform is very robust and complete."


5 / 5


Features & Functionality


4.6 / 5


  • "I would certainly recommend. P.s. when I did reach out to the team to ask any questions' I got a super quick, and helpful reply."

  • "It's easy to install, and the support team is helping. The user interface is nice."


4.5 / 5


Value for Money


4.8 / 5


  • "Really pleased with the software. It's well priced and beautiful."

  • "Ve done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair."


4.7 / 5


Product Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

View 5 screenshots 172705 thumb
View 5 screenshots 128017 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HelpCrunch vs KPS Knowledge Management Software

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